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18 days old

IT Desktop Support

Kelly Services
Torrance, CA 90509
**Kelly IT is hiring an IT Help Desk Support for a 2 month project in Torrance, CA. For consideration, please email your updated resume to the recruiter at tauri.hayes@kellyservices.com and reference Job ID 3359253**


**IT Help Desk Support**


**2 months**


**Rate: $24.65/hr on W2**


**Torrance, CA - ONSITE**


The Desktop Support Technician role is the initial point-of-contact and responsible troubleshooting IT end user equipment; laptops, desktops, All-in-One PCs, hardware and software support/installations, network/desk printers. Strong technical/critical thinking skills matched with effective interpersonal skills are key to success. In this position you will providing a white glove experience/support in a global aspect to support the companys technical needs and issues that arises. In addition to the position responsibilities, building, deploying and maintaining standard Windows laptop/desktop images, basic networking connectivity support and issues, including moves/add/changes for cabling and computers. Level 2 Desktop Support experience required. Experience within Microsoft enterprise-level corporate environment: Active Directory, Win10, Microsoft Applications.


DUTIES AND RESPONSIBILITIES:


+ Contribute toward identification, recommendation, development, implementation and support of cost-effective technology solutions for all aspects of the IT organization.

+ Recommend and develop procedures and standards to improve the quality and delivery of service to customers including authoring of standard work instructions.

+ Lead small projects and actively contribute to enterprise level IT projects.

+ Follow established procedures to independently manage tickets providing tier 2 desktop support for internal staff working locally and remotely in-home offices.

+ Provide excellent customer service for employees including leadership team, manage occasional escalations and complaints.

+ On-site support at offices.

+ Build, configure, and maintain laptop and desktop PCs as well as support printers, desk/soft phones, and mobile devices.

+ Setup company new hires including equipment, accounts, and provide IT orientation.

+ Microsoft Win10 OS support including BitLocker drive encryption.

+ Support for MS Apps: Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive.

+ Access Management using Active Directory and other account administration tools.

+ Audio/Video support for video conferencing, TVs and projectors.

+ Support user groups in planning for equipment locations and reallocations, which improve system productivity, and recommend reallocations to users when inefficiencies are identified.

+ Manage corporate IT infrastructure including wireless backbone, physical security, and telephony.

+ On a scheduled rotation, provide off-hours emergency coverage for evenings, weekends and holidays.

+ Follow maintenance plan as directed by IT department and record results in SharePoint portal and ticketing system.

+ Other duties and responsibilities as assigned by IT Services Manager and IT Helpdesk Supervisor.

+ Support and complete Onboarding and Offboarding duties/tasks.

+ Active Directory object management including domain joined PCs and Shared Folder permissions.

+ Assist/support IT Asset Inventory Management process.


KNOWLEDGE, SKILLS AND EXPERIENCE:


+ Associates Degree or higher with a focus in Computer Information Systems or Related Discipline.

+ Minimum 3 years supporting end-users in person and via phone and in an enterprise-level corporate IT environment.

+ Experience as project member partnering with internal departments toward delivery of IT initiatives.

+ Exceptional customer service orientation with strong communication skills.

+ Windows 10 knowledge including imaging methods and advanced hardware / software troubleshooting, familiarity with Microsoft BitLocker encryption technology.

+ Installing, configuring, and troubleshooting Microsoft Applications (including Outlook).

+ Fundamental TCP/IP, DNS network troubleshooting including supporting remote connections, VPN, firewalls, and routers.

+ Ability to meet established service targets in fast paced environment.

+ Writing technical documentation.

+ Strong understanding of the Microsoft Windows 7/10 environment and the entire Microsoft Office 365


**Why Kelly** **** **?**


By partnering with Kelly IT, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-02-08 Expires: 2021-03-11

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IT Desktop Support

Kelly Services
Torrance, CA 90509

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