29 days old

IT Director, eCommerce

Kelly Services
Portland, OR 97240
**IT Director, eCommerce**

**Portland, OR -onsite**

**Direct Hire/Full Time/Permanent**

As a member of the Information Technology Team, the IT Director, eCommerce is responsible for leading the development and delivery of digital customer solutions platforms and roadmaps, including eCommerce platform, customer integrations, product selection tools, and mobile assets. This role also directly supervises the Digital Product Manager(s), Platform Manager, Development Manager, and oversees the work of third-party service providers.

**Position description:**

Partners with Technology and Marketing leadership to build and execute a customer digital solutions strategy, roadmap, budget, and management plan with a focus on customer usability, interface design, technical integration, security and content maintenance.

Oversees the digital product management function to develop and manage a digital customer solutions portfolio to achieve customer experience and revenue objectives. Develops roadmaps and operational plans based on feedback from stakeholders and delivers all features and functionality across our digital platforms.

Leads various committees to gather feedback and prioritize changes to deliver positive change for our Members and Customers.

Oversees customer solution development strategies, including internal and external resource utilization and release management. Implement governance policies and procedures to streamline quality assurance, manage downtime, and ensure compliance with company data and security policies.

Research new technology opportunities and partnerships that will benefit customer experience on our platforms. Creates case studies and identifies return on investment associated with new opportunities.

Evaluate and select vendor technologies based on strategic growth initiatives. Engage in contract negotiation and execution within company policy. Ensure that vendors are held to a defined standard.

Drives thought leadership and change enablement for the adoption of digital solutions both internal and external to the organization.

Establishes two-way communications between stakeholders and ensures all stakeholders are well informed of issues related to Digital Customer Solutions. Additionally, responsible for communicating and reporting of sales to various stakeholders throughout the organization.

Provide a superior user experience for the customer, including a compelling visual experience, easy and efficient navigation, accurate research and selection capabilities, and frictionless purchasing experience.

Partner with Technology & Marketing leadership to advance our digital commerce platforms - including Bloomreach CMS, Elastic Path, SLI Search, and future ecosystem of digital solution providers (i.e., payment processing, ai recommendations, content delivery, hosting, and more).

Manage 3rd party technology partners (web developers, payment providers, etc.) to ensure all websites are operational, and continually optimized.

Provides leadership to the team, including: interviewing, hiring, conducting performance reviews, resource and workload planning, mentoring, providing or scheduling training, forecasting future personnel requirements, etc.

**Position requirements:**

Bachelors Degree (B.A.) from a four-year college or university; At least 10 years of eCommerce/digital solution experience; or equivalent combination of education and experience.

Deep knowledge of the various layers of a high-performance eCommerce technology platform including best practices, innovative technologies, and trends.

Demonstrated success defining and delivering against digital product roadmaps.

Ability to partner with business leaders to define business needs and objectives.

Ability to identify, select and manage third-party service providers.

Knowledge of digital product lifecycle development principles and techniques.

Ability to develop and manage to budget and technology operational metrics.

Ability to prioritize and manage multiple concurrent tasks and activities based on customer and organization needs.

Ability to fully understand business goals and metrics, turn data into insight, and translate requirements into actionable work efforts to achieve intended outcomes.

Ability to prioritize multiple tasks and projects.

Problem-solving skills: listening to, interpreting, and meeting the needs of others; define problems, collect data, establish facts, and draw valid conclusions; diagnosing and rectifying problems.

Ability to present and communicate technical concepts in a clear and concise manner.

Ability to communicate technical issues to non-technical users in both one-on-one and group situations.

Ability to listen and communicate in order to influence others in getting the job done.

Ability to apply Human Resources management principles, including: hiring, training, coaching, and evaluating employees.

**Why Kelly** **** **?**

By partnering with Kelly IT, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-01-29 Expires: 2021-03-04

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IT Director, eCommerce

Kelly Services
Portland, OR 97240

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