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17 days old

IT End User Services Support Intern

WIRB-Copernicus Group (WCG)
Plymouth Meeting, PA 19462

General Information

Location: Plymouth Meeting, PA

Organization: WIRB-Copernicus Group Inc

Job Type: Full Time Temporary

Description and Requirements

JOB SUMMARY:
The IT End User Services Intern will support the imaging and configuration of workstations for WCG employees.

EDUCATION REQUIREMENTS:
Pursuing a Bachelors degree in a related field.

QUALIFICATIONS/EXPERIENCE:
-Prior help desk/desk side support experience preferred
-Experience with Active Directory, MS Exchange, O365, Windows 7, 8, 10, and related Microsoft tools
-Ability to quickly grasp new concepts and acquire new skills
-Ability to adhere to documented standards and procedures
-Ability to contact hardware and software vendors and work with their engineers to escalate investigation and resolution of problems
-Ability to work independently and with global team members in an efficient and collaborative manner
-High degree of energy, accountability, initiative and innovation
-Strong written and verbal communication skills

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
-Image and configure workstations to documented work instructions.
-Complete assigned tasks and projects in a timely manner with limited supervision.
-Manage/maintain IT PC (desktop/laptop) inventory onsite, if necessary.
-Ship and disposition each workstation within timely manner.
-Participate in meetings, compliance, and job-related training (including SOP reading, certification, etc.) as required.
-Participate in root cause analysis and related documentation and communication.
-Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.
-Attendance and punctuality are essential functions of the position.
Posted: 2020-11-16 Expires: 2020-12-17

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IT End User Services Support Intern

WIRB-Copernicus Group (WCG)
Plymouth Meeting, PA 19462

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