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10 days old

IT Field Services Analyst

Kelly Services
Stevenson, AL 35772
Kelly Services is seeking an **IT Field Services Analyst** for a corrugated packaging company in **Stevenson, AL.**



**Job Title: IT Field Services Analyst**



**Location: Stevenson, AL**



**Type: Contract (W2)**

**Length: 3 months (possibility of extension)**



**Pay Rate $25/HR**




**Job Description**

- Perform analytical, technical, and administrative work to aid in the on-going support of technology assets in the enterprise, including installing, maintaining, troubleshooting, supporting, and controlling critical business and IT infrastructure and applications.

- Demonstrated ability to analyze and resolve complex hardware and software problems that require in-depth troubleshooting skills to determine root cause.

- Ability to adjust operating parameters to optimize system performance under dynamic conditions

- Strong computer skills including experience using applications such as Microsoft O365, Visio and PowerPoint software.

- Work in an ITIL-compliant, Change Management environment, maintaining both personal and team Service Level Agreement compliance

- Troubleshoot complex hardware and software problems and create innovative solutions

- Perform analytical, technical, and administrative work to aid in the on-going support of technology assets in the enterprise, including installation, maintenance, supporting, troubleshooting, and control of critical infrastructure

- Install common and standard software and hardware peripherals

- Assist with end-user questions, problems, and training.

- Configure and troubleshoot Android, iOS, & Chromium OS based mobile devices

- Work with technology assets including: single-user & networked desktop & laptop clients; desktop & network printers; application & network servers; network switches & cabling; process control clients; small databases; smartphones and other technology assets.

- Act as primary contact for critical niche apps that are required to operate the business. Duties may include loading and configuring client software as well as testing and applying required patches

- Proven capability of configuring, monitoring, and troubleshooting networking components used in a high availability computing environment utilizing a multi-layer network topology within a multi campus configuration.


**How you will impact the Client:**

Assist end-users on a routine basis to become comfortable with operating the Audio-Visual and Videoconference systems

Resolving issues, as well as related questions, and training employees

Empower end-users to become comfortable with operating the systems and resolving routine issues

Provide direct technical support to senior executives and VIPs.

Coordinate outside support including hardware repairs and electrical and wiring vendors

Contribute in a project environment both locally-focused and enterprise-wide

Maintain accurate inventory of all technology assets including spare parts

Participate in technology field trials which may include direct involvement with suppliers

Develop and maintain all associated system documentation


**What you need to succeed:**

Bachelors Degree is preferred, Technical School Degree plus experience and technical certifications is acceptable

Minimum 2 years proven PC/LAN experience required



Knowledge of I-Tel Principals



Manufacturing background



Deskside Experience

Advanced knowledge of Microsoft Windows and Office products including Word, Excel, Access, and PowerPoint.

Advanced knowledge of local area network computing, including Ethernet, Windows, and TCP/IP.

Proven capability of configuring, monitoring, and troubleshooting networking components used in a high availability computing environment utilizing a multi-layer network topology within a multi campus configuration.

Professional demeanor and good people skills including the ability to interact well with Executives, office personnel, field technicians, engineers, sales, and vendors.

Ability to deliver results with limited supervision and self-direction.

Must be able to work and function on a high availability team in a 24x7 on-call rotation and respond on-site as required to support service level agreements.




If this position is of interest to you, please email me back at shazneen.irani@kellyit.com with your most up to date resume and advise the best time and number at which you can be reached.



Shazneen Irani

Technical Recruiter

Kelly Services, Inc.

shazneen.irani@kellyit.com at mailto:shai879@kellyservices.com

kellyservices.com


**Why Kelly** **** **?**



By partnering with Kelly IT, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-01-06 Expires: 2021-02-06

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IT Field Services Analyst

Kelly Services
Stevenson, AL 35772

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