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IT Help Desk 1 - Phoenix, AZ

Kelly Services


Location:
Phoenix, MI
Date:
04/18/2018
2018-04-182018-05-17
Job Code:
US1553AL_BH1437759
Categories:
  • Customer Service
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Job Details

Job Title IT Help Desk 1 - Phoenix, AZ

Jobid US1553AL_BH1437759

Location: Phoenix, MI, USA

Description **IT Help Desk**

**Phoenix, AZ**

**POSITION SUMMARY**


+ Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
+ A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem.
+ Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
+ Technical troubleshooting over the phone
+ Provide field support services and support for various infrastructures, including Server 2003/2008/2012, Windows 7 and Windows 10 operating systems, and LAN hardware
+ Become familiar with Office 365 and provide support.
+ Configure new equipment on behalf of clients, deliver and install equipment.
+ Other IT related duties as required. **POSITION QUALIFICATIONS**

**EDUCATION REQUIREMENT:**
Associate’s Degree or related IT or Customer Service certifications.

**RELEVANT WORK REQUIREMENTS** :


+ Excellent written and verbal skills to document incident tickets and communicate status
+ Excellent problem solving skills; ability to multi-task within tight deadlines; excellent organizational skills; self-directed and results/goal oriented
+ Prior experience working in a customer service environment
+ Prior experience working in clinical behavioral health care setting preferred
+ Strong diagnostic and analysis skills
+ Strong customer service and interpersonal communication skills
**Why Kelly** **®** **?**


With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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