JobWatch

18 days old

IT Help Desk Level 2

Kelly Services
Seneca Falls, NY 13148
IT Help Desk Level 2 - Seneca Falls, NY 13148

Onsite/Hybrid

$25/hr - $28/hr


Looking for candidates that have the following experience:


+ Hardware/Software Support

+ Active Directory Experience

+ Remote Support

+ Peripheral Support

+ Mobile Device Support


**Overview:**


The IT Helpdesk Technician will provide a single point of contact for all users of the computing environment for the resolution of IT incidents and the processing of requests. This position supports all information technology needs of our global end user community. Supported to the furthest extent possible is the computing hardware and software associated with these activities such as desktops, laptops, mobile phones and devices and any attached peripherals. This support is accomplished in a timely and accurate fashion with focus on the highest level of customer service.


**Responsibilities:**


Operational Management Perform remote analysis, diagnosis, and resolution of potentially complex hardware and software issues for end users; follow pre-defined processes for resolution and escalation of issues where required. Configure, test, maintain, monitor, and troubleshoot end-user PCs, and related hardware and software to meet required service level targets. Installation of software using remote distribution software. Processing of request related tasks for account administration of several software systems. Strategy Planning Write technical knowledge documentation specifications for IT business processes and troubleshooting. Acquisition Deployment Utilizing an Incident Management system to receive and respond to incoming calls, emails and other contact methods regarding any IT problems or requests for service. Answer to and perform administrative requests in a timely manner as submitted. Manage email, messaging, and collaboration connection solutions, including workstation connectivity, local area networks, and mobile phone services. Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance for multiple applications. Troubleshoot input/output devices, including printers and scanners. Analyze system, server, application, network, and input/output device performance. Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations. Exchange information and knowledge related to IT services with other departments within assigned locations. Coordinate with network engineering, business applications, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives. Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring IT operations. Accurately document all activities that are performed with end users within the Incident Management system. Participate in special projects as requested


**Technical Aptitude:**


Working technical knowledge of current systems software, protocols, and standards, including Exchange Online, Active Directory, Cisco Networking, Cisco Unified Call Management, Windows 7/10 Hands-on software, and hardware troubleshooting experience


\#P1


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2022-07-25 Expires: 2022-08-25

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IT Help Desk Level 2

Kelly Services
Seneca Falls, NY 13148

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