21 days old

IT Help Desk Technician

Kelly Services
Mentor, OH 44060
Looking for a Good company to get into?

Kelly Services is partnering with our valued Client STERIS Corporation to fill the role of IT Help Desk Technician.

Day shift hours

**Essential Functions:**

Provides first level Service Desk support to STERIS employees for end user problems and requests. Provides remote computer support to USA and Global facility and home based users. Uses problem recognition, research, isolation and resolutions steps to diagnose hardware, software and business application problems. Performs wireless device support. Monitors and responds to problems assigned in a ticketing system recording conversations and troubleshooting in detail.

1. Provide first level Service Desk support to STERIS employees.

2. Provides phone support for end user problems and requests.

3. Diagnose hardware, software and business application problems.

4. Uses appropriate problem recognition, research, isolation and resolution steps.

5. Perform computer hardware and software related repairs.

6. Perform wireless device troubleshooting.

7. Keeps detailed record of customer conversation and troubleshooting steps to resolve an issue.

8. Provides support for facility, remote facility and home based users.

9. Provides support for USA and other global facilities.

10. Monitors and responds to ticketing system assignments.

11. Assists with training customers on desktop applications, software\hardware platforms.

12. Escalates when needed; notifying appropriate I.T. resource.

13. Participates in on-call rotation of Service Desk after-hours support.

1. Basic user setup for network accounts, computer accounts, business application accounts.

2. Configures and deploys mobile devices and performs wireless administration.

3. Creates and maintains standard operating procedures and knowledge base articles

An ideal candidate will have some experience with troubleshooting, working in a helpdesk capacity. Candidates must be able to commute to Corporate office in Mentor.

This role can be performed in a hybrid work environment once trained.

please send resume to Joe at OR apply online.

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-04 Expires: 2022-06-04

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IT Help Desk Technician

Kelly Services
Mentor, OH 44060

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