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19 days old

IT Helpdesk/Call Center Support

Kelly Services
New Orleans, LA 70131
**Position** : IT Helpdesk/Call Center Support


**Location** : New Orleans, LA


**Duration** : 3+ month


**Pay** : $15 - 20hr DOE



**Summary** :

Acts as a support arm for all corporate infrastructure support and application teams. Follows all required policies and established corporate standards.



**Description** -

Level 1 Support to analyze and resolve assigned problem tickets; documents problem resolution and communicates impact to internal customers; identifies, documents, and escalates issues


Use Service Desk Tool to document and record all IT issues and activities



Help desk technician to serve as the first point of contact for customers seeking technical assistance via phone, email and support portal. An excellent Help desk technician must have good technical knowledge and the ability to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient in dealing with customers.



Serve as the first contact for customer phone calls, emails, and portal requests.



Create, update and escalate trouble tickets using our helpdesk support software.



Perform remote and onsite troubleshooting to isolate and diagnose application, computer and network problems.



Walk the customer through the problem-solving process



Direct unresolved issues to the next level of support personnel



Follow-up and update customers with status and information



Perform break fix of hardware and rebuild PC/Laptops as needed.





**REQUIREMENTS**



Tech savvy with working knowledge of office automation products, databases and remote control



Good understanding of computer systems, mobile devices and other tech products



Ability to diagnose and resolve basic technical issues



Attention to detail



Proficiency in English



Excellent verbal and written communication skills



Customer-oriented and cool-tempered



IT Related Certification(s) and/or Degree(s) a plus





**Related Experience:** General IT Experience, Minimum of 3 Years required with helpdesk specific experience. Minimum of 3 years working with 50 end-users.


**Knowledge/Skills/Abilities:**

Minimum of 3 years of knowledge in the technologies used within IT Area:


Windows Desktop environment configuration and troubleshooting including Windows XP

Desktop troubleshooting skills

PC Hardware build and configuration skills

General knowledge of handheld devices (Smartphones, Blackberry)

General knowledge of all Microsoft Office applications



If you are interested in this role, then please feel free to reach out directly to: zerika.smith@kellyit.com or 512.423.5130.




**Why Kelly** **** **?**



With Kelly, youll have direct connections to leading IT organizations in the best companies around
the globeoffering you the chance to work on some of todays most intriguing, innovative and high-
visibility projects. In a field where change is the only constant, our connections and opportunities
will help you take your career exactly where you want to go. We work with 95 of the Fortune 100
companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:
people like you.



Last year we found 8,000 opportunities for IT professionals. Let us help advance your career
today.




**AboutKelly Services** ****




As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .



Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.
Posted: 2019-08-02 Expires: 2019-09-07

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IT Helpdesk/Call Center Support

Kelly Services
New Orleans, LA 70131

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