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12 days old

IT Helpdesk/Desktop Support Analyst (Tier 2) - Overland Park, KS

Kelly Services
Overland Park, KS 66210
PLEASE NOTE: Must be legally authorized to work in the U.S. for any employer without sponsorship.





Kelly Services is seeking a Helpdesk/Desktop Support Analyst (Tier 2) to join their team in Overland Park, KS for a leading American telecommunications company. Below are the details and required skills. For immediate consideration, please email your resume directly to: Regan.Brown@KellyIT.com as well as apply online.





**Desktop Client Support Analyst II**



**~12 Months (contract W2)**

**Pay Rate: $22.85/hour**





SCOPE OF WORK:



Desktop Support Analyst II is responsible for providing first level support to users of various desktop applications such as Microsoft:




+ Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications.

+ Bachelors Degree or equivalent.

+ 3-4 years related work experience.





OTHER SKILLS:




+ Non-driving position.

+ Company phone not required.

+ Operates IT help desk and Phone Support. Screens, refers and diagnoses complex, unique internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation.

+ Must be willing to work any shift between 7am and midnight, including weekends. This position is located solely at the Company Campus in Overland Park.





Additional Position Information:



The ESC Helpdesk provides tier 1 level support for all Company lanes of business as well as support for outside sales and vendor call centers. This position will cover many roles on the team including technical and project support.





This position provides technical support for customers via tickets, chat, and or telephone and is responsible for diagnosing, troubleshooting, and repairing computer systems, software, or networked and/or wireless systems. Responds to situations where first-line support has failed to isolate or fix problems in malfunctioning equipment or software. Support key technical areas of the team including but not limited to Voice, Network, Call Center, Retail, and standard break fix troubleshooting, investigation, and repair. May be required to prepare and deliver knowledge documentation and training activities. Will be required to participate in process improvements, projects, and status meetings. Owns and provides ongoing status, deliverables and deadlines as necessary.





Preferred Qualifications:




+ Experience in supporting desktop, application, network, operating system, and Microsoft Office applications.

+ Familiarity with Windows 7, 10, iPad, iPhone and Android devices.

+ Proven ability to communicate (verbally, written) complex, technical information and decisions to a varied audience.

+ Familiarity with the IT Service Manager Tool.





**Why Kelly:**






+ As a Kelly Services employee, you will have access to numerous perks, including:

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies.

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career.

+ Access to more than 3,000 online training courses through our Kelly Learning Center, including accredited courses to obtain IT certifications, as well as PDU-approved courses.

+ Weekly pay.

+ Group-rate insurance options available immediately upon hire.*





**Apply today!**



**Refer a friend!**





*Available for purchase and administered by a designated third-party vendor. (33.14/22.85)


**Why Kelly** **** **?**



By partnering with Kelly IT, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-01-08 Expires: 2021-02-08

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IT Helpdesk/Desktop Support Analyst (Tier 2) - Overland Park, KS

Kelly Services
Overland Park, KS 66210

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