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16 days old

IT Laboratory Support Engineer, Full Time Lancaster, PA

Kelly Services
West Hempfield, PA 17699
**IT Laboratory Support Engineer, Full Time Lancaster, PA**


Summary:


As an IT Laboratory Support Engineer, you will be part of a team supporting the business by maintaining the software applications and related hardware; in particular, those computer systems related to Laboratory and Instrument communications management. In this role, you will collaborate with business users, Vendors, and IT Infrastructure team to implement, support, and maintain the effective and efficient functioning of global laboratory applications.


Responsibilities:


As part of the IT Solutions team, you will contribute to the implementation and maintenance of computer systems including hardware and software applications for global use.


+ Ensure the efficient working of the Laboratory Information Systems, including laboratory equipment/ instruments/analysers, Laboratory Information Management System (LIMS), Clinical Trial Management System (CTMS), laboratory reporting and associated peripherals such as scanners, printers & label printers and work with vendors as required.

+ Troubleshooting and configuration of IT systems and Instrument interfacing to support the Laboratory personnel.

+ Understand the Biopharma and Laboratory business domain and provide a proactive, professional technical support service for applications following ITIL guidelines.

+ Create and maintain comprehensive documentation / knowledgebase to ensure support, maintenance and recovery of all Laboratory related computer systems including system descriptions /configurations, change management, policies & procedures to meet Quality standards.

+ Review and determine Laboratory and hardware requirements, propose improvements to computer systems, processes, work with Laboratory management, operational excellence to automate and improve processes.

+ Create productive relationships with key users, vendors, and colleagues to ensure timely and efficient resolution of incidents/ problems and prompt implementation of changes in line with Quality compliance and IT Service/Operational Level Agreements.

+ Perform daily monitoring and maintenance of systems, review error logs and resolve as required

+ Work closely and collaborate with the Business Operations and Information Technology teams to support Laboratory systems, process improvements and contribute in setting up computer systems.

+ Contribute to user training ensuring the correct implementation and use of the applications.


**Requirements**


+ ITIL foundation certification is preferable.

+ Self-organizing, with the ability to work both independently and as part of a team.

+ At least 3-5years work experience in Healthcare/ Laboratory environments. Degree in Computer Science or related field, or equivalent combination of education and work experience is required.

+ You have a good understanding of Laboratory automation with a background in agile, DevOps, programming & Cognitive Services (AI, ML), database management (eg Microsoft SQL/Oracle), scripting tools, PowerShell & application configurations.

+ Critical thinking and analytical skills with troubleshooting and complex problem-solving ability.

+ You have attention to detail and are motivated by high quality results. Capable of supporting multiple projects and can work in an agile way.

+ As a customer service focused individual, you take the initiative to automate processes and are inspired to continuously improve computer systems whilst ensuring they remain regulatory compliant.

+ You have practical knowledge and experience with some or all of the following: Laboratory equipment/ instrument, Laboratory Information Management System (LIMS), Clinical Trial Management System (CTMS), Analysers, Reporting, Databases, Interfaces, including HL7 message protocols and associated peripherals such as Scanners, Printers, and Label Printers.


If you are interested in this role, then please feel free to reach out directly to: vidhi.kundalia@kellyit.com or 720-201-3798


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-09-03 Expires: 2021-10-04

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IT Laboratory Support Engineer, Full Time Lancaster, PA

Kelly Services
West Hempfield, PA 17699

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