17 days old

IT Operations Lead

Kelly Services
Torrance, CA 90509
**Kelly IT has an opportunity for an IT Operations Lead!**

This Operations Lead is responsible for overseeing the Production Support, Operations and Infrastructure areas within the Solutions Delivery and Operations department. The Lead will work closely with peers nationally and internationally, as well as managing vendor suppliers.

In doing so, the Ops Lead will be responsible for:

- Supporting the direction and vision of IS for Telematics and Connected products

- Managing/setting the vision for the Production Support, Operations and Infrastructure teams

- Governance of these teams and driving delivery management of QA/Prod Support/Infrastructure/Ops services

Business Experience

- Bachelors degree or equivalent

- 10-12 years of IT work and/or Product development and maintenance experience

- 5-8 years supervisory experience

- 3-5 years of experience managing professionals leading teams and groups and vendors

- 5-10 years of project management (including Operations Management )

- 5-8 years of technology management experience

- 2-3 years of managing outsourced/offsite vendors

- 2-3 years of Telematics/Connected Vehicle or Consumer Electronics/IoT experience

Daily Tasks Performed

- Navigate relationships and facilitate intra- and inter-team collaboration, including managed services and 3rd party suppliers, to ensure timely resolution of customer issues and system incidents

- Identify opportunities and set direction for continuous service improvement

- Maintain and drive Ops team focus on 'Customer' vs. 'system'

- Lead and manage Sustain projects such as Disaster Recovery

- Develop roadmap and execute plans for improved monitoring, automation etc.


- Experience working with a Business and business-supporting teams such as Procurement, Legal

- Experience working with Solution Architecture, Enterprise Architecture, Infrastructure teams

- Technical understanding of mobile, web, Java and services-based solutions

- Managing the support and projects through a partner and an in house team

- Planning and managing Operations and enhancements post deployment

- Manage ecosystem partners

- Experience defining and managing E2E Service Levels for consumer facing applications

**Please visit the Kelly Career Network for more opportunities!**

**Kelly IT Services is a leading IT staffing firm, providing employers with the best candidates & job-seekers with IT career opportunities.**

**Why Kelly** **** **?**

With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.


Posted: 2019-11-04 Expires: 2019-12-05

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IT Operations Lead

Kelly Services
Torrance, CA 90509

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