21 days old

IT Problem Manager

Kelly Services
Dorchester, MA 02125
Kelly Services, Inc. is happy to **exclusively** present a contract opportunity for role as an **IT Problem Manager** in **Dorchester MA,** at a major bank with over 575 branches across the Northeast.

Our team is looking to hire an **IT Problem Manager w/ Data Analysis** experience to fill a necessary function in our team

+ Generous pay based on experience: $55.00/hr and up!


+ Work through IT Problem Management following ITIL process

+ Drive collaboration efforts and identify root cause issues

+ Collaborate w/ team on Problem Management

+ Integrate different sources of data into consolidated reports, using standard input/output formats (tabbed formats, excel, access)

+ Analyze and evaluate metrics reported

+ Identify and apply appropriate data transformation techniques where needed

+ Create progress reports for deployment of tools and systems based in the integration of asset data for scoping and the results found in the various tools

+ Create operational metrics, based on the datasets, where accuracy of the data is key

+ Ensure timely delivery of said metrics

+ Create executive reports and summarize effective information


+ Enterprise IT Operations experience in ITIL Problem Management

+ Leadership qualities to drive efforts forward confidently

+ Data Analysis and Reporting

+ Nice to haves:

+ Notable experience w/Service Now Tool data curation

**_Ideal Experience:_**

+ Problem Management


+ SQL Reporting

+ Windows Office Suite, notable experience w/ Excel

+ Tableau or Power BI

+ Understanding of Datasets

+ Familiarity or experience working with Active Directory, SCCM, CMDB, Service Now and other information sources

+ Involved in IT Operations Change Management & Incident Management

+ Software Asset Management

+ Built Control metrics from reports on operational and technical functions

+ Working w/ Control metrics

**_Additional Details:_**

+ **_Due to the volume of responses, only the most qualified candidates to the job requirement can be contacted._**

+ **We appreciate all our applicants, but we are not able to sponsor now; no C2C or H-1B.**

+ **There is no per diem with this position and must be able to work on W-2 hourly basis.**

+ **There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.**

**This role is supported by the Kelly Technology division:**

**_As your local offices do not support this position_** **_,_** **for immediate consideration please APPLY ONLINE to this posting directly, or on MyKellyJobs:** ****

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-11-06 Expires: 2020-12-12

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IT Problem Manager

Kelly Services
Dorchester, MA 02125

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