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27 days old

IT Service Center Technician

Kelly Services
St Louis, MO 63103
Kelly Services is hiring an IT Service Center Technician for a 6 months contract opportunity in St. Louis, MO. Below are the details and required skills. For immediate consideration, please email your resume directly to kim.hewlen@kellyservices.com as well as apply online.


**Service Center Technician**

**6+ months contract (potential extension)**

**Must be in St. Louis, MO (possibility to work from home after training onsite)**

**Various shifts available!**

**Pay: $18.00/hr W2**


Job Overview:


+ Fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.

+ Event Management

+ Service Request Fulfillment, Incident Management, Problem Management, Access Provisioning and Continual Service Improvement,

+ Provides IT user support using a problem-resolution system and/or standard screens, scripts, reference guides, and procedures.

+ Handles service requests that are predominately routine, but which require skilled use of standard screens, scripts, procedures and references.

+ Applies training and/or experience to resolve specialized or more complex Tier 1 problems.

+ Under frequent supervision, carries out specific procedures with prescribed standards to perform business processing, service, support, machine operation, or other work that requires directly applicable experience or specialized training.


Qualifications:


+ Problem Solving / Resolution Resolve moderately complex problems by applying training and/or experience in carrying out a structured problem resolution process.

+ Skilled user of problem resolution resources problem management database, help desk system, standard references, scripts, and resource guides.

+ Business Acumen Knowledge of company and industry directly resulting from work experience.

+ Interpersonal Interactions Informing = Talks to, converses with people to provide information or to clarify and work out details of an issue or problem within the framework of established procedures.

+ Independence Inputs and outputs are specified but the employee has freedom as to procedures and timing, including use of equipment. Employee may refer to multiple references or procedure guides for work direction. Completion time for an individual task is usually within one work week.

+ Customer Relationship Management - Responsible to the customer by being available, accessible and responsive.

+ Accountable for addressing customer needs through individual action or with a warm handoff.

+ Having limited knowledge of customer needs, applies standardized processes to address the needs.


Required Skills:


+ Basic Service Desk experience (at least Level 1).

+ Must have IT Helpdesk experience or Call Center experience.

+ Completion of specific vocational training OR minimum of 2 years of experience in Level 1 role.

+ Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices).

+ Ability to troubleshoot and resolve technical support questions of customers.

+ Knowledge of networking.

+ Requires general knowledge of company products and services.

+ Requires ability to skillfully navigate problem resolution system and other related applications.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-19 Expires: 2021-05-20

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IT Service Center Technician

Kelly Services
St Louis, MO 63103

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