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11 days old

IT Service Delivery Specialist

Kelly Services
Moncks Corner, SC 29461
**Qualifications:**


Associate's or bachelors degree in Information Technology, Computer Science, or related field Minimum of three (3) years of IT Support experience Well versed with computer hardware and accessories Well versed with Microsoft operating systems. Windows 7 & Windows 10. Well versed with Microsoft Office software - Office 2010, 2013 Office 365. Familiarity with Audio/Video conferencing through Microsoft TEAMS Effective communication skills, both oral and written. Ability to quickly adapt and learn applications in use in the environment. Ability to perform high-level troubleshooting and problem solving. Ability to effectively document resolutions. Able to interact with executive level end users. Basic to Interediate understanding of network installation and support Ability to multi-task and work collaboratively Desirable Experience/Attributes: Familiar with ServiceNow Familiarity with Linux and Apple based systems Familiarity with supporting Mobile Devices (iPhone, iPad, Android, tables, etc.) Basic understanding of Printers (local and Network) as well a printing method (Server & DirectIP Printing) Basic understanding of IOT


**Responsibilities:**


The Information Technology Team at the Cooper River location provides leveraged operational support for all aspects of IT infrastructure and to all the businesses and functions at the site. This includes support for business computers, high-end computing workstations, servers, telecommunications (data network, wireless, voice and mobile devices), peripherals, and business specific applications found in both functions (HR, Legal, Finance) and the Research & Development environment (Lab/Analytical). Work with vendors, end users, project teams to create IT solutions, some complex, with direction from the Cluster Leader/BU Leader. Work with vendors involving business specific applications to manage and implement within the environment. Evaluates new technologies and works with IT architects and service providers to create standards, solutions in the infrastructure space. Provides end user support for installation of manufacturing applications. Capable of manufacturing system integration, including design, build and implementation of manufacturing IT infrastructure. Installation/configuration, support, and maintenance of standard specialized and customized applications found in both the Businesses and functions. Installation/configuration, support and maintenance of standard, specialized, customized computers and workstations performing specialized tasks within the Businesses and Functions. Support and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, VoIP telephones. Acts as a liaison between Corporate IT and the Business/Function to ensure systems are compliant with corporate policies, guidelines, and initiatives. Identifies and suggests improvements in methods, plans projects of limited duration and scope, troubleshoots when erroneous or unexpected results occur. Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed. Define and document support processes. Communicate with stakeholders so that expectations of problem resolution as set early and often. Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly. Identifies and suggests improvements in methods, plans projects of limited duration and scope, troubleshoots when erroneous or unexpected results occur. Perform root cause analysis to prevent repeat issues. Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team. Understands key components of network, servers, PCs and other devices and can integrate systems to create business solutions. End User Device support: End user support and customer service experience Experience with Windows 7, Windows 10 deployment and troubleshooting Printers, Scanners, Label Printers Office 2016, Office 365,SharePoint Manage requests and incidents in a service desk portal Compute/Mid-Range Support: Administering sharing and folder privileges Racking and Commissioning servers Backup and Storage Service monitoring and optimization End user access administration Network Administration: Familiar with wired and wireless network architecture, configure Cisco switches, troubleshoot LAN, maintain switch cabling, IP phone troubleshooting Familiar with firewall static routes and user administration. Understand and oversee firewall rules, collaborate with firewall support team Experience working in DMZ and Process Control Networks Applications: Experience with Server and desktop integrated applications This job is fast-paced and can require incumbent to be on-call 24x7.



**_Kelly Services is committed to employee inclusion through our dedication to foster an innovative workforce by recognizing, celebrating, and embracing the diversity that all Kelly employees bring to our organization and our customers._**


**Why Kelly?**


**As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.**


**About Kelly**


**At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.**


**Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law. #KellyGTS**


**\#DDR_ENG**


**Why Kelly** **** **Engineering?**


Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the worlds most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, were here to guide you to the next step in your engineering career.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-23 Expires: 2022-10-24

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IT Service Delivery Specialist

Kelly Services
Moncks Corner, SC 29461

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