17 days old

IT Service Desk Analyst

Kelly Services
Cranberry, PA 16066
**IT Service Analyst III, Cranberry Township, PA**

**Onsite/Remote:** Due to Covid restrictions, the job is currently in office on Tuesdays and Thursdays and remote work from home on Monday, Wednesday, and Friday. We have 3 days of indoor training at the Cranberry location and then the contractor will work remote. This is subject to change at any time. Because of this, applicants would need to be able/willing to come into the Cranberry office if regulations changed. At this time, we do not have a date that analysts will be asked to work full time in the office.

Kelly Services is seeking an IT Service Analyst for one of our top clients.

**Length:** 08/22/2022 to 12/21/2022 intention to extend

**Type:** Contract W2

**Pay Rate:** $21.63/hr. (W2)

**Schedule:** Mon-Fri 7:00am-4:00pm. OT is available if approved for situations such as an analyst working through a lunch.

**Interview Process:** Virtual


The Service Analyst job family forms part of the Service Management track within the IT function. Members of this family provide support to end-users and provide pro-active monitoring of computer system through ITIL methodology best practices of Incident, Problem and Knowledge centered support.

**Position Description**

Individuals in this job position perform work at the intermediate level within this job family.

The IT Service Analyst I (ISAI), located in Cranberry Township, PA, provides support to end users and IT systems on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Performs pro-active monitoring of computer systems through appropriate tools. Documents, tracks, and monitors problems to ensure timely resolutions. Works directly with customers on resolving problems that typically take greater time and experience to resolve. Participates in various projects to monitor and improve responsiveness to customer. Plans and monitors goals. Incumbents are service matter experts and promote instructions from pre-established guidelines to resolve issues.

**Minimum Required Qualifications**

+ A 4-year degree in Information Technology, or related discipline

+ 1-3 years technical support experience in a computer-related area

+ Knowledge of commonly used concepts, practices, and procedures in the related field

+ Working knowledge of related ITIL standards or best practices

+ Intermediate knowledge of infrastructure support components

+ Standard desktop, tools & utilities

+ Server operating systems, tools & utilities

+ IT networks and voice services

+ IT security and Disaster recovery

+ Process control and monitoring

+ Call Center technologies

**Preferred Skills**

+ Advanced troubleshooting skills

+ Successful completion of the IT Entry Logic and Problem Solving Test

+ Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions

+ Strong analytical, communication, problem solving, and organizational skills

+ Ability to work without close supervision while ensuring that tasks are done effectively and consistently

+ Strong verbal communication skills, including the ability to document operations procedures

+ Ability to effectively work independently or in a team environment

+ Ability to effectively interact with a diverse user base

+ Availability to work rotating shifts and holidays

+ Ability to work in an office or retail store environment with sensitivity for safety and physical security

**Success Factors: Prime Success Factors (focus on results, drive change, promote teamwork, build trust & respect, understand market & customer perspective) plus the following:**

+ Attend to Detail

+ Communicate and Share Information

+ Manage Complexity

+ Solve Problems

+ Take Responsibility

**Apply Today!**


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **Technology?**

Looking to put your tech expertise to work on todays most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, youll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the worlds most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, make an impact, and grow your tech career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-16 Expires: 2022-10-17

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IT Service Desk Analyst

Kelly Services
Cranberry, PA 16066

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