CenterWatch

26 days old

IT Service Desk

Kelly Services
Santa Ana, CA 92702
**Helpdesk I**



**Santa Ana, CA**



**Contract**



**JOB SCOPE/ SUMMARY:**

Support information technology applications, systems and processes and perform scheduled operational tasks. Utilize the Technical Support Cisco phone system and log all tasks and requests into the Heat Support Desk Program Partner with other department personnel and management for call escalation and resolution. Working safely is part of our culture and is a condition of employment.



**ESSENTIAL FUNCTIONS:**




+ Diagnose and solve advanced printer problems and advanced computer system problems.

+ Install and setup personal computers, peripherals and software.

+ Provide support for the Technical Support Cisco phone system and log all tasks and requests into the Heat Technical Support application.

+ Participate in e-mail monitoring.

+ Perform user setup procedures on Intranet, Network OS, SAP, and other applications.

+ Troubleshoot scanner gun and OOP computer problems.

+ Conduct research utilizing books, publications, CD ROMs, news groups, and the Internet.

+ Create and follow documentation for operational procedures.

+ Utilize appropriate customer service skills to troubleshoot issues over the telephone.

+ Daily follow-up on open customer issues.



**JOB QUALIFICATIONS:**

**EXPERIENCE/EDUCATION/TRAINING:**

Educational attainment equivalent to high school graduation, supplemented by training, certification, or coursework relating to personal computers and networking components

Work experience involving network administration, user and/or personal computer technical work in a network environment is required



**KNOWLEDGE/SKILLS/ABILITIES:**

Knowledge of SAP

Knowledge of MS Office Suites and/or Software application related to job functions

Broad knowledge of Windows XP operating system, Lotus Notes, including operation and troubleshooting

Broad knowledge of personal computers and networking components including wireless

Knowledge of scanner guns, OOP and Adobe products.

Knowledge of Mac systems helpful

Established ability to follow documented operational procedures and organize, coordinate, and complete job orders

Ability to install and configure personal computer components, including hard drives, CD ROMs, scanners, video cards, and memory is required

Ability to install Windows operating systems, including software applications and printers is required

Ability to communicate with staff and other departmental representatives concerning job order needs or assignments

Ability to plan, organize, prioritize and follow-up on tasks to complete work as scheduled and to meet deadlines

Ability to troubleshoot computer and peripheral issues on both inbound and outbound calls

Ability to administer and troubleshoot Kiosk system

Ability to provide onsite and telephone support to customers, vendors, and employees

Ability to log all calls in the Heat Technical Support application

Ability to perform in-depth call triage and escalate calls appropriately

Ability to conduct research utilizing books, publications, CD ROMs, news groups, and the Internet



**SPECIAL REQUIREMENTS:**

Ability to work a flexible workweek, including nights, weekends, or extended hours in order to meet production schedule requirements or provide support when required

Ability to travel to remote locations for required training and onsite support






**Why Kelly** **** **?**



With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.





**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.



Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-25 Expires: 2019-11-25

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IT Service Desk

Kelly Services
Santa Ana, CA 92702

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