15 days old

IT Service Desk Specialist-STERIS

Kelly Services
Mentor, OH 44060
Kelly Services is partnering with our valued client **_STERIS_** to fill the role of

IT Service Desk Specialist.

This role is contract to hire

The hours will start off part- time then will transition to full time once hired on.

25-30 hours per week to start.

**_Pay - $20-$23 per hr_** . to start.

Hours Generally 8am-5pm

come into the office for 90 days, after that will go to a rotation 3 days in, 2 days out of office.

Will also rotate with other Service Desk Associates to work until 7pm on a rotational basis.

The _Service Desk Specialist_ is GENERALLY SKILLED in all areas of the front-line IT customer support.

Provides first level Service Desk support to STERIS employees for end user problems and requests. Provides remote computer support to USA and Global facility and home-based users. Uses problem recognition, research, isolation and resolutions steps to diagnose hardware, software and business application problems. Performs wireless device support. Monitors and responds to problems assigned in a ticketing system recording conversations and troubleshooting in detail.

**_End User Support 90%_**

1. Provide first level Service Desk support to STERIS employees.

2. Provides phone support for end user problems and requests.

3. Diagnose hardware, software and business application problems.

4. Uses appropriate problem recognition, research, isolation and resolution steps.

5. Perform computer hardware and software related repairs.

6. Perform wireless device troubleshooting.

7. Keeps detailed record of customer conversation and troubleshooting steps to resolve an issue.

8. Provides support for facility, remote facility and home based users.

9. Provides support for USA and other global facilities.

10. Monitors and responds to ticketing system assignments.

11. Assists with training customers on desktop applications, software\hardware platforms.

12. Escalates when needed; notifying appropriate I.T. resource.

13. Participates in on-call rotation of Service Desk after-hours support

**End User Administration - 10%**

1. Basic user setup for network accounts, computer accounts, business application accounts.

2. Configures and deploys mobile devices and performs wireless administration.

3. Creates and maintains standard operating procedures and knowledge base articles

Apply online OR send resume to Joe at

**Get a complete career fit with Kelly** **** **.**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-19 Expires: 2022-10-20

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IT Service Desk Specialist-STERIS

Kelly Services
Mentor, OH 44060

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