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1+ months

IT Service Desk Technician

Kelly Services
New York, NY 10176
**IT Service Desk Technician, New York, NY, 10018**


Kelly Services is seeking an IT Service Desk Technician with executive, desktop, and Av (Audio/Visual) support experience for one of our top clients in New York, NY.


**Length:** 6 Months- Long Term


**Type:** Contract W2There is no per diem with this position. There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs. NO C2C, at this time we are not in the position to offer any type of sponsorships or VISA transfers for this position.


**Pay Rate:** $35.00/hr. (W2)


**Schedule:** 8-5 Monday through Friday (Potential OT)


**Interview Process:** Virtual MS Teams


The IT Service Desk Technician is responsible for ensuring IT Service onsite offices as well as users in the field. The Technician will provide and maintain white glove service to all onsite Executives daily. The successful candidate follows procedures related to identification, prioritization, and resolution of incidents and requests for service within our ITSM. You will help assist the Service Desk team effectively to consistently achieve operational excellence targets, maintain the highest levels of customer satisfaction and a stellar support experience for our user base. You will support digital tools and audio-visual equipment including but not limited to Microsoft Teams, Zoom, Google Meet, Cisco, and Magic Info. Candidate will support executive and large meetings related to the aforementioned platforms in collaboration with internal and external attendees.


**Responsibilities:**


+ Responsible for supporting all software applications and IT hardware used by the field sales and corporate teams including PC and Mac, LDAP, AD, Cisco AV and other Video Conference equipment

+ Responsible for the management, set up and installation of mobile devices and software for new users including asset management, assigning application access, ensuring that appropriate security and system configurations are compliant with company standards

+ Provides technical support and guidance to users; responds to all user requests promptly and follows-up as necessary to ensure satisfactory resolution of IT support requests

+ Log, track and resolve Service Requests, Change Requests and Incident and Problem tickets via the groups ITSM platform company HDA Platform

+ Respond to support requests and communicate with end users throughout the support lifecycle via company HDA ticketing system

+ Troubleshoots application performance issues, and may recommend upgrades, patches and new applications and equipment

+ Support Video Conferences, AV Equipment, Digital Screens, and Mobile Devices

+ Must be able navigate multi-location environment with agility and flexibility


**Requirements:**


+ Excellent knowledge of systems and hardware, database software applications and networking systems and procedures including knowledge of mobile device support (iPhone, iPad), Mobile Applications and Mobile Device Management, iOS and Mac OSX PC, Mac, Active Directory, LDAP.

+ Experience supporting C Level Executives

+ Office 365

+ Must have strong collaboration, organizational, time management skills, and ability to work independently under limited supervision

+ Able to multi-task with strong communication skills (both verbal and written) as well as good interpersonal skills

+ Minimum 5 years experience in an IT service desk environment providing technical support to a remote user base via telephone, face to face and remote desktop/management tools

+ Bachelors degree in computer science/technical discipline preferred; computer systems or A+ certifications are a plus or equivalent combination of education and experience.


**Preferred Requirements:**


+ ITIL Certification

+ Practical Knowledge of SAP

+ Tasks could include:

+ Executing SQL statements or scripts

+ Executing Unix commands

+ Installing apps

+ Documenting actions taken


**Apply Today!**


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-04-01 Expires: 2022-05-26

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IT Service Desk Technician

Kelly Services
New York, NY 10176

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