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6 days old

IT Service Specialist

Kelly Services
Auburn, MI 48611
Kelly Services is searching for an **IT Service Specialist** to join the team of a large chemical company in Midland, MI.


**This is a long-term contract role, pay will be competitive based in background and experience level. Medical and vacation benefits are also offered in addition to the hourly pay.**


**This role will be able to work from home several days of the week.**


**Position details:**


The service specialist is part of a team responsible for ensuring our client requests and incidents are completed within service target, as well as helping to manage the global inventory of computers across the company. The role may also be involved in projects to advance the service. The ideal candidate would have experience with data and reporting tools, including a strength in Microsoft Excel.


**Responsibilities:**


- Oversee requests and incidents in ServiceNow to ensure they are completed within target


- Oversee computer orders to ensure on-time delivery, escalating with vendors when necessary


- Monitor team mailbox and respond to client questions


- Identify service improvements and work with Service Manager to implement changes to the service


- Manage knowledge articles and other client-support documentation


- Assist in computer asset management tasks, ensuring the state and location of all computers is known and accurate


- Assist users who need support in migrating to their new computer


**Qualifications:**


**-** US Citizenship is required


- 1 3 years years of experience in an IT related area is desired, but not required


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-13 Expires: 2022-06-13

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IT Service Specialist

Kelly Services
Auburn, MI 48611

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