1+ months


Kelly Services
Richmond, VA 23224
**BH: 3887396**


**_Our Client is expanding and currently seeks an_**


**_for a 12+ month assignment possible extensions!!_**


**to help take your career with our Client to**

**the "Next Level" for** **_2022 and beyond!_**

**_Location: Richmond, Virginia_**


+ Primary responsibilities include ensuring 100% uptime of all site critical systems such as data and voice networks, servers and storage, manufacturing computers, and lab equipment, etc.

+ In the event of failure, IT leaders are expected to oversee expediting service restoration and drive continuous improvement to eliminate risks through the RCFA process. Leading diverse local teams of our clients employees and contractors, along with vendor management of local and external partners are key to successful site operations.

+ IT Leaders are expected to engage frequently with Site Staff, operations and business leaders to understand the business needs and service opportunities.

+ Along with local IT activities, Site IT Leaders are expected to support and implement all Corporate IT directives, which will include feedback and guidance on local impact, testing, compliance, etc.

**Day to Day Responsibilities:**

+ Lead role in managing unique (Manufacturing, Office Complex, R&D) site IT services that include infrastructure and application domains.

+ Analyze user requirements work with the appropriate IT Service delivery group to determine appropriate solution.

+ Understand end to end business and manufacturing processes.

+ Negotiate technical and non-technical solutions that meet both user and site needs and conform to IT standards and future strategies.

+ Execute project management processes-- planning and managing multiple projects, establishing personal and team timetables, and delivery against deadlines.

+ Ensure IT compliance programs are implemented and continue to be effective and improve.

+ Stewardship and overall LCM (life cycle management) of local IT platforms, software, and infrastructure. Site IT Leader Roles and Responsibilities: Service Delivery:

+ Manage Site IT operations with respect to service delivery.

+ Strong Focus on uptime of all critical IT systems. 24x7x365 (not necessarily Process Control)

+ Key focal point for escalation of critical service tickets.

+ Manage on site data centers operations (including Servers, Backup Systems, Phone Systems, Network equipment, etc.)

+ Management of out-of-scope computing systems (Labs, Shop Floor, and possibly process control)

+ Mid-range responsibilities (Physical touch issues, backups, power concerns, etc.)

+ First point of contact for new applications requests (i.e. databases, web, SharePoint, commercial off the shelf (COTS), etc.)

+ Includes new requirements to existing applications or systems.


+ Manage site expectation and education of all leveraged IT services including, LAN, WAN, Telephony, End User Computing, PCFS (Print/Copy/Fax/Scan), Lotus Notes Support, etc.

+ Communicate changes, outages, etc. to site users regarding local critical infrastructure and applications Asset Owner

+ Communicate local changes, outages, etc. to leveraged service partners - Liaison

+ Ensure IT standards and guidelines are followed at the site including DISO (Clients Information Security Office) policies and Intellectual Property protection, procurement standards, etc.

+ IT Process education (Service Desk, Office 365, MyAccess, New Employee Roll-on process, DISO (Disaster Recovery, etc), TCOM MACD, Infrastructure MACD) New Projects/Change Management

+ Drive improvement through key IT initiatives. Key involvement in IT in initiatives to influence rather than inherit outcome. Advocate for 24x7 Manufacturing/Operations facility needs that relate to new initiatives.

+ Work closely with site Operations and Business Leaders to recommend solutions and improvements to processes and projects.

+ Work closely with site Process Control technology groups to develop new apps and ensure business-critical data flow is uninterrupted. (unique to some sites) Administrative:

+ Responsible for Site IT Service delivery, operational plans and budgets that meet objectives and affordability. This also includes receipt of services for various IT services.

+ Understand IT asset portfolio and manage lifecycle according to IT Architectural Standards and plans.

+ Assist CRIM (Corporate Records Information Management) Champion in related activities.

+ Support CFATS (Chemical Facility Anti-Terrorism Standards) process and requirements at applicable sites.

+ Set proper expectations for your team through regular meetings to meet Corporate and Site-specific IT goals and priorities, Safety and Ethics compliance, etc.

+ SAP R3 Security Administrator (unique to some sites)

+ Segregation of duties review (unique to some sites)

+ MyAccess Administrator

+ MyAccess requests and approvals (unique to some sites)

+ Conf Room / Audio Visual Administration (unique to some sites)

+ Process control network OMN access administration (unique to some sites)

+ Responsible for monitoring, reviewing and scheduling IT workflow for your site(s) through Service Desk management tool (SOM).

+ Develop and maintain a site disaster recovery plan for IT assets.


+ Bachelor's degree in computer related or engineering fields, **_or_** **equivalent job experience required.**

+ Knowledge of business processes and service delivery with strong understanding of the integration of business and technology.

+ Understanding of IT architecture and systems a plus.

+ Strong customer orientation and demonstrated ability to work with people at all levels in an organization.

+ Project management experience.

+ Strong communication skills with the ability to describe technical issues in end-user understandable terms.

+ Ability to lead people and develop highly productive teams.

+ **There is no per diem with this position**

+ **There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.**

+ **At this time we are not in the position to offer any type of sponsorships or VISA transfers for this position.**

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2022-03-14 Expires: 2022-06-13

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Kelly Services
Richmond, VA 23224

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