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10 days old

IT Specialist II

Kelly Services
Lowell, MA 01850
**Summary:**


This position provides IT support and services for enterprise users across corporate and branded locations.


**Key Areas:**


+ Customer Support Via: Walk-ups, Calls, Ticketing System, & E-Mail

+ Technical Support Categories include:

+ End user devices (desktop, laptop, mobile, printer, conference room)

+ Business & core applications

+ Phone/Fax & Remote Access systems

+ Purchase, Image, & Install: desktops, laptops, mobile devices, and occasional network components

+ Local Infrastructure systems


+ Create & maintain instructional guides, how to resolve issues, for end users & peers

+ Adhere to GN best practices and processes to deliver support and services across infrastructure and business application layers

+ Provide assistance and local coordination during the implementation of changes and projects. Local Implementation Project Manager

+ Assists with identifying and routing business requests, Project or Changes, to the proper channels & teams. Operational level of BRM


**Professional Skills (Requirements):**


+ 2 + years experience in IT Support Role (Desktop, & Application).

+ Experience with install, configure, and maintain hardware devices such as PCs, printers, and smart devices.

+ General knowledge of IT infrastructure, Network and Applications based on Microsoft platforms and rich experience of supporting client issue.

+ Ability to handle multiple issues without jeopardizing the service level to the individual users.

+ Ability to work independently and highly self-motivated.

+ Strong customer orientation and focus.

+ Strong analytic and communication skills.

+ Strong drive for performance with a proactive approach.

+ Strong English skills in speaking, writing, understanding, and reading.

+ Must be able to sit or stand for long periods of time

+ Must be able to lift 40lbs


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-06 Expires: 2022-06-06

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IT Specialist II

Kelly Services
Lowell, MA 01850

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