27 days old

IT Support Admin

Kelly Services
San Diego, CA 92108
IT Support Admin

Location: San Diego, CA 92121

Duration: 3-6 months+ (possible conversion)

Kelly Technology is currently recruiting for an IT Support Administrator to provide on-site support for end-user desktop issues. The ideal candidate will have experience supporting PCs/Laptops, Office365 and Active Directory. The role is primarily focused on supporting staff with day-to-day IT issues and upgrades.

Main responsibilities:

Installing and configuring computer hardware operating systems and applications for business operations

Supporting computer systems and other on-site hardware

Maintaining a comprehensive inventory of all computer and laboratory equipment

Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues

Troubleshooting system or network problems, diagnosing and solving hardware or software faults

Replacing computer system and/or network components as required

Providing support, including procedural documentation and relevant reports

Supporting the roll-out of new applications

Responding within agreed time limits to tickets

Prioritizing and managing many open cases at one time

Rapidly establishing a good working relationship with users and suppliers

Required Skills:

Previous experience supporting end-users with Office365

Active Directory Management (passwords/permissions, Add/Delete Users)

Able to troubleshoot hardware and software issues

Solid track record within IT support roles

Understanding of IT security best practices

Strong written and verbal communication skills

Knowledge of VoIP Telephony Systems (Skype)

Clear understanding of IT infrastructure equipment

Excellent customer service skills

Self-motivated, able to work unsupervised

Desirable skills:

Working knowledge of the following clinical trial industry guidelines:

o FDA 21 CFR Part 11

o FDA Guidance: Computerized Systems Used in Clinical Investigations

**Why Kelly** **** **?**

By partnering with Kelly IT, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-19 Expires: 2021-04-19

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IT Support Admin

Kelly Services
San Diego, CA 92108

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