13 days old

IT Support Analyst- 22.00/hr.

Kelly Services
Pittsburgh, PA 15222
**Site IT Support (SIS) Analyst II, Pittsburgh, PA**

Kelly Services is seeking a Site IT Support Analyst for one of our top clients in Pittsburgh, PA.

**Length:** 05/16/2022 to 12/30/2022 (Opportunity to be converted or assignment extended for the right fit and as headcount allows.)

**Type:** Contract W2

**Pay Rate:** $22.00/hr. (W2)

**Schedule:** Monday-Friday first shift hours. 40 hours/week. Start and end time are flexible. No mandatory OT.

**Interview Process:** Virtual

**Job Function:**

The Site IT Support job family forms the Site IT Support track within the IT function. Positions in this family provide Infrastructure support to end-users at company locations. They work with centralized IT teams to deliver new solutions and support the existing standards.

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation. Provides effective and timely resolution of users problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

**Position Description**

Individuals in this job position perform work at the entry level within this job family. Site IT Support (SIS) Analyst II are business, function, or process specialists and can be technology generalists or specialists. Demonstrates the ability to clearly express ideas, risks both verbally and written, in a positive and effective manner to their supervisor and team members, and business stakeholders. Effective in communicating status to the team. Demonstrates confidence and active listening to confirm understanding of the customer needs to support the deliverable. They act within well-defined policies and procedures and can explain them to others with supervision. Normal focus is on existing products or processes.

Site IT Support (SIS) Analyst II is seen as an individual contributor within their team. They are competent at managing their time, have interpersonal and collaboration skills. They do not manage other individuals and are typically closely managed. The decisions they make impact their team or specific area of support. As an individual contributor they are considered a member of a group or team focused on delivering business goals by follow structured processes and procedures to deliver results. They will work on small, isolated tasks where they are solely responsible for the work, or on small, specific teams -

contribution is measured by their ability to complete the work assigned to them or their overall team to deliver results. The impact of their contribution increases as their tasks are more significant/critical-path in nature or because the team is relying on the person to complete their tasks to complete an overall goal.

**Key Responsibilities**

+ Onsite Technology Support provides in-person assistance to employee end users including:

+ Responds to telephone calls, emails, and personnel requests for technical support.

+ Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

+ Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network

+ Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems

+ Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems

+ Training users on use of new technology and software

+ Performs pro-active monitoring of companys computer systems through appropriate tools.

+ Documents, tracks, and monitors problems to ensure timely resolutions.

+ Participates in various IT projects working with internal and external teams.

+ Support a small Site(s) within country oversight of up to 200 IT end users, no direct reports


+ A 4-year degree in Computer Science, Engineering, or related discipline is preferred. A degree would give them the opportunity to be hired FT down the road if headcount allowed and for the right fit.

+ Strong interaction and interpersonal skills specifically listening, providing guidance,

+ Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.

+ Follow company standards and apply policies consistently.

+ Strong verbal communication skills, including the ability to document operations procedures

+ A Fluency in English

+ A driving license (B). Would be a bonus but not required. Could be asked occasionally to drive to Cranberry to pick up equipment.

**Apply Today!**

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2022-05-09 Expires: 2022-06-09

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IT Support Analyst- 22.00/hr.

Kelly Services
Pittsburgh, PA 15222

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