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17 days old

IT Support Analyst

Kelly Services
Chippewa Falls, WI 54729
IT Support Analyst


Our client is a distributor of Liquor and Beer products throughout the State of Wisconsin. They offer a flexible schedule, and opportunities for career growth.


This IT Support Analyst provides support to end-user departments and individuals both in the office and remote. This includes deployment and support of all end user devices, such as: laptops, PCs, iPads, and more. The IT Support Analyst also provides guidance, training, improvement, and support for the Route Accounting Software (RAS). This position is part of a statewide team of skilled analysts and administrators working together to provide top-tier IT service to end users in a wide variety of roles and locations.


Duties


Configure, install, maintain, and support desktops, laptops, handheld devices, printers, monitors, portable data storage devices, iPhones, iPads, and other general peripherals

Apply patches, configure security, and handle change control in accordance with company guidelines and industry best practices

Provide basic training for use of desktops, laptops, printers, and iOS devices

Identify, research, and resolve technical problems across a variety of systems

Communicate technical information, both verbal and written, to a wide range of end-users, peers, and customers

Create, support, and maintain data and reports in the Route Accounting Software (VIP, KARMA, IDIG)

Provide support, suggestions for improvement, and end user training for the Route Accounting Software


Qualifications


Technical training in an Information Technology related field

2 or more years of IT support experience preferred

Highly proficient with Microsoft Office, particularly with Excel

Strong attention to detail and ability to locate and correct errors in datasets

Familiarity with SharePoint, OneDrive, and other Microsoft technologies preferred

Familiarity with Mobile Device Management software, such as MaaS360, Jamf Pro or Workspace One preferred

Excellent interpersonal skills with the ability to gauge the customer's technical ability and communicate with them in an appropriate technical or non-technical language

Customer service focused individual with the ability to handle customer interactions with diplomacy and tact.



**Why Kelly** **** **?**


The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ) is one focus within the full array of Kelly Services workforce solutions.


Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.


The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.


**AboutKelly Services** ****


As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook (https://www.facebook.com/kellyservices) , LinkedIn (http://www.linkedin.com/company/kellyservices) and Twitter (https://twitter.com/kellyservices) .


Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
Posted: 2021-06-04 Expires: 2021-07-05

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IT Support Analyst

Kelly Services
Chippewa Falls, WI 54729

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