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29 days old

IT Support Analyst Milton, MA

Kelly Services
Milton, MA 02186
IT Support Analyst Milton, MA (ONSITE)


Position Summary:

Kelly Technology is looking for an IT Support Analyst, that ensures administration, faculty, staff, students, and parents get the most out of technology systems and services in support of teaching, learning, administration, and student life. The Support Analyst provides exceptional customer service in addition to technical support. Support Analysts must build and maintain strong working relationships within the college, which plays a critical role in the success of the Information Technology Services department.


Essential Job Responsibilities:

Encourage customer feedback and share with department leadership, to ensure continuous quality improvement of services

Use IT service management system to document, categorize, prioritize, and communicate customer incidents and service requests within department and with customer

Responsible for tasks and systems outlined in Enterprise Support RASCI matrix

Provide complete solutions and escalate requests to appropriate team members or third-party vendors as needed to resolve customer incidents and requests

Empower customer independence by encouraging the use of Service Desk knowledgebase, online training, vendor specific materials, and other self-help resources

Implement decisive action appropriate to the role; assesses needs and concerns of the workplace environment to address current/future challenges and community needs

Uphold security standards according to industry best practices and policies


MINIMUM QUALIFICATIONS:

Bachelor's degree required

1-3 years of related experience in IT support, helpdesk, or desktop support

Exceptional communication, collaboration, organizational, and time management skills

The ability to multi-task, prioritize, and independently manage a changing workload in a wide variety of settings and situations

May need to use personal car to transport equipment and drive between campuses


PREFERRED QUALIFICATIONS:

Previous experience in higher education

1 or more years of related experience directly in Technical Customer Support Services

Certifications: Support Center Analyst (HDI) Help Desk Institute; Windows 10, Office 365 (MCSA) Microsoft Certified Solutions Associate; Apple Certified Support Professional (ACSP); A+ (CompTIA)


If you are interested in this role, then please feel free to reach out directly to:

ki-mei_boggus@kellyit.com



**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-04-29 Expires: 2022-05-30

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IT Support Analyst Milton, MA

Kelly Services
Milton, MA 02186

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