18 days old

IT Support

Kelly Services
Cordova, TN 38018
Kelly Services is seeking to hire candidates for IT Support II opportunity with our client in Memphis, TN.

***Must be legally authorized to work in the U.S. for any employer without sponsorship.

You can email your resume directly to Nikita Sakaria -

MUST HAVE: Experience with Windows 7 upgrade to Windows 10

Location: Memphis, TN

Duration: 18 weeks.

They will be upgrading to Windows 10.

Description- Windows Upgrade Project Support

+ This role provides day-to-day support for our on-going Windows Operating System Upgrade Project.

+ The technical requirements will include, but are not limited to; identifying Windows 7 candidates available for upgrade to Windows 10, communicating with customers to coordinate their time, manage individuals data and secure it effectively, and work at a fast pace with consistent progress in deployment of Windows 10.

+ This role requires communicates highly technical information to both technical and non-technical personnel.

+ May suggest hardware and software solutions or alternatives while adhering to the department standards, policies and procedures.

+ May participate in the development of information technology and other related processes and projects.

+ Configuration, imaging, testing, diagnosis and troubleshooting of hardware and software equipment for client.

+ Follow specific configuration checklists and process for the configuration of assets for client.

+ Ensure assets are tested, the image is applied properly and any special configuration needs are addressed.

+ This may include but is not limited to the operating system, hardware specifications or any software applications.

+ Hardware may include laptops, desktops, PDA's, mobile phones and external hard drives.

Essential Position Functions:

+ Evaluate and prioritize requests for assistance from users experiencing problems with hardware, software, operating systems, legacy hardware and validated applications and other IT related technologies.

+ Document and track work in SNOW (Incident Management Ticket recording system) as appropriate, assign tickets to other support or resolver teams and assist with the warranty repair process.

+ Assist with maintaining asset inventory tracking and licensing information. Responsible for communicating progress and performance on a weekly basis 75%

+ Responsible for limited training of site personnel on simple standard desktop software where possible. 10%

+ Assist with maintaining asset inventory tracking and licensing information. Responsible for communicating site requirements to management. Provide user support on remote connectivity issues using various technologies (RAS, VPN, McAfee). 10%

+ Track and report Windows 10 project upgrade blockers, completions, delays and application validation issues. 5%


+ Bachelors degree in a Computer Science or Business discipline or equivalent work experience in a relevant technical area Licenses/Certifications Microsoft Certified preferred, Apple Certified or equivalent Apple/IOS experience a plus.


+ Successful delivery of Desktop Support Services, User administration in Active Directory environment, Strong knowledge of system integration and downstream impacts, Experience of root cause analysis and problem solving methodologies, Knowledge and understanding of the need to meet customer expectations, Complete to the satisfaction of the client/customer. Highly competent with desktop support for Office and Windows, Experience in problem solving and troubleshooting issues.


+ Strong customer services skills including the ability to work continuously with operational departments to understand unstated business requirements

+ Ability to work as part of a team with minimal supervision.

+ Ability to identify opportunities to improve operational and technical processes. Excellent time management and planning skills Supervision Limited supervision required.

Thank you!

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-10-09 Expires: 2020-11-09

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IT Support

Kelly Services
Cordova, TN 38018

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