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12 days old

IT Support Engineer

Kelly Services
Nashville, TN 37230
**IT Support Engineer**


At Kelly, we are on a mission to help developers become the new heroes of analytics. Our unique database, built from Apache Druid, enables them to develop the next generation of analytics applications. With us, developers can build without constraints as our database lets them create interactive data experiences on streaming and batch data with limitless scale and at the best economics.


**The Role:**


We are looking for an experienced IT Support Engineer with both the technical and interpersonal skills to join our team. If you are looking for a company with long-term IT career opportunities; and you have strong IT technical support skills with a focus on providing end-user solutions, we want you on our team.


**Responsibilities:**


+ Provide technical support to our users worldwide including hardware & software

+ Partner with cross functional teams to provide a world class on/off-boarding experience

+ Documenting standards, guidelines, and operating procedures for admins and end-users

+ Management and maintenance of all endpoint hardware and devices located worldwide

+ Managing, coordinating and maintaining AV equipment & corporate-wide meeting events in large all-hands spaces

+ Support Sales New Hires Training & R&D off-site meeting

+ Evaluate and recommend information technologies & applications

+ Work with global IT team in a follow the sun support model

+ **Support MDM such as Kandji/Fleetsmith/JamF, Okta, Zoom, Google Workspace, Slack, Jira/Confluence**


**Requirements:**


+ 5+ years of supporting end users including executive staff

+ 3-5+ years of experience providing IT Support within a high-security environment

+ 3+ years experience working with SaaS applications like Okta & GSuite

+ 3+ years experience managing endpoint devices like Mac, Windows, Linux, iOS & Android

+ Exceptional communication & teamwork and skills that build a collaborative and continuous improvement environment

+ Deep experience with Windows & Mac OS

+ Ability to start projects and take them to completion

+ Extreme customer focus

+ Highly motivated individual with experience getting things done in a fast-paced environment


**Bonus Points:**


+ Experience within an Atlassian environment.

+ Experience managing and integrating SaaS applications using SSO


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-08-01 Expires: 2022-09-01

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IT Support Engineer

Kelly Services
Nashville, TN 37230

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