16 days old

IT Support Engineer

Kelly Services
St Charles, MO 63303
**IT Support Engineer**

**Direct Hire**

**Location: St. Charles, MO.**

**IT Support Engineer responsibilities include, but are not limited to, the following** **:**

1. Physical/In person local deskside support

2. Remote user connect and support of global users

3. Maintenance of inventory/contracts/licenses

4. Systems support/small amount

** Provide high-quality standard service to internal customers, namely by using clear, prompt and professional communications and being proactive in follow-up and anticipation of issues;**

** Respond to service requests and deal with the resolution of technical incidents in a wide range of commercial off the shelf and custom developed applications used internally;**

** Troubleshoot basic to complex software and hardware incidents requiring a broad range of functional and technical skills;**

** Prioritize numerous issues with different severities, and effectively manage the resolution of all requests and incidents within acceptable service levels;**

** Research required information using available resources;**

** Follow standard processes and procedures;**

** Accurately log service and incident transactions using designated tracking software;**

** Update existing knowledge base with any new incident resolution or relevant information;**

** Monitor application environments by following appropriate working instructions or monitoring tools to ensure that service interruptions are either addressed immediately or escalated to the appropriate stakeholders;**

** Carry out system administration activities in multiple systems;**

** Periodically report the health and statistic details of computerized systems to relevant stakeholders;**

** Regular attendance and punctuality;**

** Analyze the trends associated with the incidents and service requests and report potential areas of improvement or risk to appropriate stakeholders;**

** Applies GMP/GLP in all areas of responsibility, as appropriate;**

** Conducts all activities in a safe and efficient manner;**

** Stay current with system information, changes and updates;**

** Demonstrates and promotes the company vision;**

** Perform other responsibilities and duties as assigned.**

**The ideal candidate would possess** **:**

** Exposure to ITIL processes and GxP environments will be a plus**

** Good proven background in Information Technology**

** Familiarity in using ticketing tools**

** Knowledge of relevant software computer applications and equipment in a web and desktop environment**

** Experience with scripting to automate system administration processes**

** Proper phone and electronic mail etiquette**

** Multi-tasking capabilities**

** Required to be communicative and social, capable of creating great interpersonal relation skills at all levels of the organization**

** Enthusiastic, full of high-energy**

** Proactive in assuming the responsibility for successfully completing assignment or tasks**

** Self-imposing standards of excellence**

**Basic Minimum Qualifications** **:**

** Associates degree required; with relevant experience; or min of 4 years of equivalent experience.**

** Rotating on-duty support during out of working hours and weekends is necessary**

**Why Kelly** **** **?**

With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-10 Expires: 2020-02-10

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IT Support Engineer

Kelly Services
St Charles, MO 63303

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