19 days old

IT Support Specialist

Kelly Services
Boston, MA 02133
**Recruiter Email:**

Biosciences firm that is dedicated to providing global access to the simplest and most accurate diagnostic tests that empower individuals to control their own healthcare. We are creating a new generation of CRISPR and Synthetic Biology-based molecular diagnostic technology platforms that can rapidly deliver accurate and inexpensive results in any setting. We envision a world where the products will enable users to make more effective decisions in any environment, including hospitals, industrial settings, low-resource settings, and at-home. Successful candidates will join an exciting, collaborative, and fast-paced company that seeks to disrupt diagnostics and change the trajectory of human health.

IT Support Specialist is responsible for day-to-day operations, ensuring continuity of IT services of employees by providing the technical expertise, assistance, and project coordination necessary to deploy, configure and support enterprise applications, networks, computer hardware/software, phones, AV. The role requires strong interpersonal and communication skills. The IT Support Specialist will work with all levels in the organization, including but not limited to the senior leadership team, scientists, technology vendors and partners, and end-users (onsite and remote employees). The role requires being flexible, well-organized, and detail-oriented. The person must be able to work independently and with a team on complex tasks that require analysis and action.

**Essential Functions:**

Manage and monitor day-to-day delivery of high-quality IT service and support to internal and external stakeholders, ensuring compliance with relevant standards and agreed to SLAs in collaboration with MSP

Provide T2-3 solid technical support for desktop/laptop/application issues

Responsible for solving complex problems and drive them to completion using internal resources or vendors as needed

Provide application support and project management for all in-development systems as assigned

Drive continuous improvement of our user support capabilities in collaboration with MSP as the organization continues to grow and accelerate

Develop strong working knowledge of production applications, processes, SOPs

Support BSL-2 level labs, devices, scientific software

Manage, establish positive working relationships, coordinate resources with external stakeholders and vendors, MSP

Build positive working relationship with internal stakeholders, customers

Stay abreast of the latest developments in IT and make recommendations as it pertains to your position.

Other responsibilities and projects may be assigned as needed.


Bachelor's Degree in Computer Science or equivalent work experience

3-6 years IT support experience. Experience in Biotech/Pharma highly desirable.

Familiarity with Biotech research and fiscal regulatory environments highly desirable.

Hardware: desktops, laptops, printers, tablets, desk phones, smartphones, other computer peripherals, network switches, access points

Operating Systems: Windows Windows10, OSX, iOS, Android

MS Office 365, MS Visio, MS Project, Adobe Creative Suite, Desktop conferencing (Teams, Zoom, etc), various scientific applications

Azure Active Directory, Microsoft Exchange 365, SharePoint 365, SaaS platforms, Egnyte, SmartSheet

AWS, Lambda cloud experience a plus

Audio Visual systems, Zoom rooms, TV, Sound systems, Microphones, PTZ Cameras, Crestron.

IP based, Teams integrated enterprise phone systems

Technically proficient with basic networking concepts and corporate network devices: firewalls, switches, wireless routers/access points, VLANs etc.

Experience with instrument based and non-instrument based scientific/research software is a plus

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2021-09-29 Expires: 2021-10-30

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IT Support Specialist

Kelly Services
Boston, MA 02133

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