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21 days old

It Support Specialist

Kelly Services
El Segundo, CA 90245
**IT Support Specialist, El Segundo, CA 90245**





Kelly Services is seeking an IT Support Specialist for one of our top clients in El Segundo, CA.





**Length:** 10/19/2020 to 03/31/2021 (Contract W2)



**Pay Rate:** $24.00/hr. (W2)





Under the direction of the IT Support Supervisor/Manager, the IT Support Specialist will work on the Service Desk and will be the first point of contact for advisors and internal customers. The IT Support Specialist is responsible for first- and second-level advisor and internal support and for setting up, testing, upgrading, troubleshooting and deploying a variety of applications. He or she prepares daily problem reports; enters tickets and updates Service Desk tracking management software; and assists internal and external customers through effective support, communication, software utilization and technology.





**Job Description:**






+ Providing technical support to advisors for various applications and functions

+ Interacting with all appropriate departments within IT in order to restore service and/or identify problems

+ Documenting and maintaining IT Service Desk-related processes and procedures

+ Maintaining appropriate service level agreement (SLA) on tickets in CONTACT and/or Service Now, our service request systems

+ Accurately classifying and documenting requests and incidents

+ Fielding incoming requests from end users via both telephone and email in a courteous manner

+ Monitor and address tickets coming through self-service portal

+ Establishing and maintaining excellent rapport with external customers

+ Identifying and learning appropriate software and hardware used by the organization

+ Providing end-to-end user support by following up with the end user to confirm request closure





**Position Requirements:**






+ College diploma or university degree in the field of computer science and five years of equivalent working knowledge

+ Minimum one to three years experience in PC software and hardware support in a corporate environment

+ Familiar with ITIL framework

+ Beginning to intermediate knowledge of the administration, installation and troubleshooting of Microsoft Windows 7, Windows 8 and Windows 10

+ Beginning to intermediate knowledge for installation and troubleshooting of the following software suites: Adobe, Microsoft Office, and other productivity suites

+ Familiar with the administration and support of clearing house platforms

+ Familiar with Active Directory administration, including the creation of domain and exchange accounts

+ Excellent troubleshooting skills over the telephone

+ Good interpersonal skills and attention to customer service

+ Ability to work effectively in a fast-paced environment

+ Ability to communicate effectively

+ Able to provide first class customer service to both internal and external customers

+ Able to effectively prioritize incidents and service requests

+ Able to work flexible hours based on business demands off business hours, On-Call support and weekends as necessary

+ Enjoy working in a team environment

+ Able to sit, stand and walk for extended periods of time

+ Able to lift up to 50 pounds

+ Able to be periodically on call for after-hours support.





**Apply Today!**




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

\#KellyGTS
Posted: 2020-10-05 Expires: 2020-11-05

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It Support Specialist

Kelly Services
El Segundo, CA 90245

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