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17 days old

IT Support Specialist III, Fulltime Grand Prairie, TX

Kelly Services
Grand Prairie, TX 75054
**IT Support Specialist III, Fulltime Grand Prairie, TX**


**Summary:**


Kelly Technology is looking for a IT Support Specialist III to supports the Corporate Office, Distribution Centers, Company Owned Stores, and Distributor Branch employees in the use of Information Technology by providing tier III support for all IT products and services including, hardware, software, remote access, and business applications.


**Essential Job Duties:**


1. Provides timely, professional, and high-quality customer service to users by responding to various hardware, software, networking, and other computer-related technology needs.

2. Gathers information from the user, evaluates and prioritizing issues to determine which can be immediately resolved and which require escalation to appropriate IT team members.

3. Maintains documentation for all IT Support calls by logging the creation, assignment, disposition, and action taken on the job into call ticket software. Continually monitors and follows-up on jobs in the ticket software through resolution.

4. Provides extended application troubleshooting support to internal users, including analysis of the issue and system.

5. Performs ongoing Maintenance for Operating Systems and Applications on PCs, laptops, installation and maintenance of virus protection, backups, OS & application updates, etc.

6. Performs Antivirus Administration on servers running Windows operating systems; involves evaluating log files, maintaining current virus definitions, researching issues & recommending resolution.

7. Build, configure and set up of workstations and peripheral hardware; provides training to new users. Relocates existing computer equipment as needed.

8. Helps maintain and upgrade existing computer images for laptops, workstations, and ship stations

9. Works with external customers (Stores) to resolve issues involving Corp hosted systems and processes; set up and troubleshoot email accounts.

10. Cross trains within IT for additional support to end users.

11. Provides operations support for production systems by continually monitoring and administering routine system functions.

12. Develops and maintains IT Support maintenance, policies and procedures and documents common fixes to problems. Creates documentation for user procedures upon implementation of IT driven projects.

13. Builds and configures Windows servers as directed by Manager to support business needs.

14. Performs quarterly patch management and deployment for servers running Window operating systems.

15. Deploy software updates for applications as needed.

16. Provides Company Store Specific Support Including store ERP support, POS systems, security monitoring, and camera systems

17. Routinely travels to remote locations to offer support or implementation of IT Applications, systems, and hardware to provide hands-on support as the need arises including the set-up and maintenance of computer related equipment and devices

18. Provides leadership and guidance to other IT employees

19. Works with management to develop, deploy, and support IT systems and applications as necessary


**Qualifications:**


**Education and/or Experience:** High school diploma or GED and bachelors degree in Computer Science, Engineering, Management Information Systems, or other comparable area of study; 4-5 years demonstrated experience in an IT Customer Service Role or an IT Specific area of Specialization focusing on Service and Support of Technical Systems.


**Job-Specific Knowledge, Skills & Abilities:**


+ Knowledge of hardware and software in use within the organization, including Microsoft Office applications, PCs, thin clients, printers, copiers, etc.

+ Experience provisioning users and managing accounts in Azure AD, Office 365, and Microsoft Active Directory.

+ Technical knowledge of Network and Server based systems, Various operating systems, and an understanding of network systems

+ Requires the ability to install, configure, and troubleshoot networked computer workstations, servers, systems, and programs

+ Ability to provide exceptional quality and ongoing customer service.

+ Ability to organize, prioritize and solve multiple issues simultaneously in a timely and efficient manner.

+ Ability to develop and use systems for organizing and keeping track of information.

+ High attention to Detail and Strong Problem-Solving Skills

+ Ability to communicate information at all levels of an organization and to external partners.

+ Ability to demonstrate considerable tact and diplomacy in dealing with others.

+ Ability to present information in both one-on-one and group situations.

+ Ability to write status reports and document current processes and procedures

+ Skill in technical writing for documentation purposes.

+ Ability to gather information from others.


If you are interested in this role, then please feel free to reach out directly to: **vidhi.kundalia@kellyit.com** or 720-201-3798


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2022-06-08 Expires: 2022-07-09

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IT Support Specialist III, Fulltime Grand Prairie, TX

Kelly Services
Grand Prairie, TX 75054

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