27 days old

IT Support Specialist

Kelly Services
Midland, MI 48670
**Kelly** is currently seeking an experienced **IT Support Specialist** in **Midland, Michigan** ! Information Research (IR) provides leading edge information technology (I/T) capability and information resources to meet strategic R&D initiatives. IR delivers a combination of Information Technology, R&D experience, and physical science knowledge to develop capabilities and analysis that help deliver R&D growth and innovation commitments. IR overall is focused on making R&D the best at using information technology and informatics for a competitive advantage.

This role will be responsible for day-to-day support of internally utilized applications and software installations within the environment. Knowledge and experience with Web based application installation (both internal and vendor developed), troubleshooting and support experiences are critical. This role will also include end user support, documentation, and idea generation on improvements for our team. Additionally, this work may include infrequent after-hours support.

**Key Responsibilities and Job Duties:**

+ Ensure client systems are fully operational and any loss of service is detected in a timely and efficient manner

+ Respond to application alerts and errors identified by monitoring tools

+ Troubleshoot, analyze and resolve application issues

+ Manage support tickets and incidents

+ Escalate issues to appropriate support team

+ Identify and document application issues

+ Contribute in new and maintain existing knowledge base of support issues

+ Assist in the maintenance of applications (upgrades, patches, etc.)

+ Work closely with other teams and IT service providers in a global team environment

+ Participate in projects by completing assigned tasks

+ Ensure a high level of client satisfaction

+ Occasional night and weekend work required

+ Linux and Windows

**Required Qualifications** :

+ 2+ years of experience in managing and supporting applications.

+ Minimum of bachelors degree in Computer Science, Computer Information Systems, Computer Engineering or related field.

+ US Citizens or GC.

**Desired Qualifications:**

+ Experience with installation of applications on various server operating systems.

+ Strong documentation experience.

+ Experience supporting various application types (web, server, etc.)

+ Strong experience with application issue resolution.


**Why Kelly** **** **?**

Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2022-06-06 Expires: 2022-07-07

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IT Support Specialist

Kelly Services
Midland, MI 48670

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