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7 days old

IT Support Specialist New Orleans, LA

Kelly Services
New Orleans, LA 70131
**IT Support Specialist New Orleans, LA**


**6 9 months contract Remote**


**Position Summary:**


+ Experienced and knowledgeable technicians responsible for the identification and troubleshooting of technical issues and recurring issues, the escalation of same to mid and senior-level engineering.

+ teams for full resolution, and the creation of documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.

+ This candidate will be part of a high energy and growing technical customer service group and must be able to work both independently and within an interdisciplinary team.


**Minimum Requirements:**


+ Able to promptly answer support related email, phone calls and other electronic communications.

+ Self-motivated, detail oriented and organized.

+ Experience with hardware and software issues.

+ Able to troubleshoot Apple and Windows machine, tablets, and iPads.

+ Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

+ Passion for solving problems of any nature.

+ Willing to work early morning or late evening shifts.

+ You must be comfortable learning new technology fast and wearing many hats.


**Essential Functions of The Job:**


+ Respond to customer calls, trouble tickets and monitoring alarms and follow established troubleshooting and escalation procedures.

+ Take ownership of trouble tickets; estimate resolution times; collaborate with other

+ team members to resolve and close issues.

+ Troubleshoot and resolve new and unique problems without a predefined solution.

+ Work with multiple teams to resolve issues that affect our users.

+ Coordinate with key stakeholders to realize performance improvements.

+ Be exposed to a wide variety of new technologies at scale.

+ Document and report to outside vendors and internal development and engineering teams.

+ Update internal Knowledge Base as technologies change.

+ Alert using various methods of communication of planned or emergency outages.

+ Make recommendations on process improvement based on incoming calls.


If you are interested in this role, then please feel free to reach out directly to: **vidhi.kundalia@kellyit.com** or 720-201-3798


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-22 Expires: 2021-12-23

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IT Support Specialist New Orleans, LA

Kelly Services
New Orleans, LA 70131

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