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27 days old

IT Support Specialist

Kelly Services
Santa Ana, CA 92702
**IT Support Specialist**


Location: Santa Ana, CA 92705


Duration: Contract


**SUMMARY:**


Support information technology applications, systems and processes and perform scheduled operational tasks. Provide global support utilizing the Cisco contact center system and log all tasks and requests into ServiceNow/HEAT. Partner with other department personnel and management for call escalation and resolution with a focus on first call resolution.


**ESSENTIAL FUNCTIONS:**


Diagnose and solve printer problems and computer system problems. Install and setup personal computer hardware and software. Participate in monitoring shared inboxes. Provide support for mobile devices and utilize remote assistance to troubleshoot and solve user issues. Perform user setup procedures, Intranet, Network, OS, and other applications. Troubleshoot scanner gun and OOP computer problems. Conduct research utilizing books, publications, news groups, and the Internet. Create and follow documentation for operational procedures. Utilize appropriate customer service skills to troubleshoot issues over the telephone, chat, and email. Daily follow-up on open customer issues.


**JOB QUALIFICATIONS:**


Educational attainment equivalent to high school graduation, supplemented by training, certification, or coursework relating to personal computers and networking components.


Work experience involving network administration, user support, and/or personal computer technical work in a network environment is required.


**KNOWLEDGE/SKILLS/ABILITIES:**


Knowledge of SAP and Active Directory.


Knowledge of M365 and/or software applications related to job functions.


Considerable knowledge of Windows 10 operating system, Lotus Notes, including operation and troubleshooting.


Considerable knowledge of personal computers and networking components.


Ability to follow documented operational procedures and independently organizes, coordinate, and complete job orders.


Ability to install and configure pc components, including hard drives, scanners, video cards, and memory.


Ability to install Windows operating systems, including software applications and printers.


Ability to effectively communicate through multiple mediums.


Ability to communicate with staff and other departmental representatives concerning job order needs or assignments.


Ability to plan, organize, prioritize and follow-up on tasks to complete work as scheduled and to meet deadlines.


Ability to troubleshoot computer and peripheral issues.


Ability to administer and troubleshoot Kiosk systems.


Ability to produce detailed documentation as necessary.


Ability to investigate and solve hardware and/or software setup problems or errors using established procedures.


Ability to provide onsite and telephone support to customers, vendors, and employees.


Ability to perform call triage and escalate calls appropriately and log all calls in ServiceNow.


Ability to conduct research utilizing books, publications, news groups, and the Internet.


**SPECIAL REQUIREMENTS:**


Ability to work a flexible workweek, including nights, weekends, or extended hours in order to meet production schedule requirements or provide support when required.


Ability to travel to remote locations for required training and onsite support.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-04-09 Expires: 2021-05-10

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IT Support Specialist

Kelly Services
Santa Ana, CA 92702

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