17 days old

IT Support Technician

Kelly Services
Austin, TX 78703
**Test Technician**

Technician will support team of engineers with diagnosing and resolving issues as well as escalate issues to lead engineer or software development team. In addition, this role will participate with leading-edge products, using proprietary automation tools and manual testing methods.

**Technical Capabilities:**

+ Hardware setup and configuration.

+ Ability to connect/configure desktop/laptop/tablet PC peripherals according to test plan requirements (e.g. external monitors, keyboard, mouse, Bluetooth headset, dock, etc.)

+ Ability to install an operating system, BIOS, driver updates and identify version information

+ Ability to identify common PC issues (e.g. blue screens, hangs, etc.) and work with issue tracking systems to record issues, search for other instances of similar failure mechanisms, and apply workarounds (e.g. load specific driver version, apply OS update

+ Test plan execution and optimization for efficiency

+ Ability to read a test plan definition and optimize test execution (e.g. peripheral configurations and required changes, operator time for deploying required software updates, charging/discharging time for battery life tests, consider run time of specific applications/measurements, etc.)

+ Ability to execute a manual test plan script (e.g. boot system, run a batch file, open chrome/browse web site list) and report subjective user experience criteria (e.g. perceived fan noise, system touch temperature, snappy vs sluggish responsiveness)

**Preferred Education and Experience:**

2 to 5 years of relevant industry experience

Strong analysis and problem solving skills

Team player with good communication skills

Prior experience with client PC testing, diagnostic and debug preferred

Prior experience with testing tools and environments, defect tracking and revision control

Prior experience using and managing tasks through a ticketing system such as Jira

Apply today for consideration

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-06-08 Expires: 2022-07-16

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IT Support Technician

Kelly Services
Austin, TX 78703

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