23 days old

IT Support Technician

Kelly Services
Carlsbad, CA 92008
**Kelly IT has an exciting opportunity for an IT Site Support Technician!**

The IT Site Support Tech II will be responsible, through direct interaction with end users and management, for providing effective and efficient on-site and remote support to end users and management on a variety of technical support issues, including the set up and maintenance of mobile devices, computing equipment, printers, faxes, scanners & other peripherals. Perform routine maintenance functions such as hardware & software inventory management. Working with the Global Service Desk and related support functions, ensure the provision of a consistently high quality service to customers and stakeholders.

The Role

Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring the provision of a consistently high quality service and timely resolution of issues

Perform first and second level support for the following: PC configuration (desktops and laptops), VPN connections, PC software (site-specific and enterprise), peripherals, LAN connectivity, and additional devices/software/hardware as needed (i.e. printers, copiers, mobile devices, A/V equipment)

Provide an efficient and effective support service to on site and remote users

Setup new users and support resources of terminated users

Perform first level and second level support

Basic Active Directory administration (i.e. account changes and permissions)

Ensure adherence to all relevant internal, external and site-specific policies, processes and Standard Operating Procedures relating to data security, the network and its applications, and account access/management

Order and track supplies, carry out asset management & dispersal, and fulfil all documentation requirements for supported sites

Work with various vendors as needed to support site specific services, hardware, and software

Asset management of all IT equipment on site

Undertake any other duties reasonably requested to meet business needs

Basic support of site-specific ERP, CRM, or database systems.

Carries out duties in compliance with established business policies

Demonstrates commitment to the development, implementation and effectiveness of Alere Quality Management System per ISO, FDA, and other regulatory agencies

Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the companys policies and practices

Understands and is aware of the quality consequences which may occur from the improper performance of their specific job. Has awareness of device defects that may occur in their area of responsibility, including product design, verification and validation, manufacturing and testing activities Required Education and Experience:

Bachelors degree or equivalent qualification in Information Technology or similar, plus 2 5 years experience in providing end-user technical support

Team oriented - able to work in, and positively contribute to, cross functional teams

Able to learn new applications quickly, and committed to keeping knowledge and skills up to date

Experience in supporting desktop applications in LAN environment

Working knowledge of the following technologies:

o Active Directory user functions (ADS & Exchange)

o Windows XP, 7, and 10

o Knowledge of anti-virus / anti-malware programs

o Building/imaging computers

o Wiring / Cabling o Network technologies

Works on diverse range of support issues requiring ability to independently identify, evaluate and resolve issues

Occasionally works after-hours, as needed

High level of freedom, within the realms of the role, to produce solutions in support of customer service level agreements

Ensures all solutions adhere to applicable change control requirements

Good time management skills, with proven ability to prioritize and organize a demanding workload, adapting to fit the changing needs of the business

Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner

Proactive and self-motivated approach, able to work independently

Strong analytical skills and the ability to combine technical knowledge and customer support skills

Excellent communication skills (both written and verbal) and ability to relate with users, service providers, and management

**Please visit the Kelly Career Network for more opportunities!**

**Kelly IT Services is a leading IT staffing firm, providing employers with the best candidates & job-seekers with IT career opportunities.**

**Why Kelly** **** **?**

With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-25 Expires: 2019-11-25

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IT Support Technician

Kelly Services
Carlsbad, CA 92008

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