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13 days old

IT Support Technician Vancouver, WA

Kelly Services
Vancouver, WA 98661
**IT Support Technician Vancouver, WA**


**First 90 days onsite and then Hybrid work environment**


**Contract to Hire**


**Description:**


The IT Support Technician role requires a multi-talented individual who will work to resolve basic to mid-level technical issues and assist with other miscellaneous projects. This role provides support and assistance to users in the use of hardware, application software, networks, and peripherals; including but not limited to installation, troubleshooting, performing routine software and equipment upgrades and maintenance.


**Primary Responsibilities:**


+ Provide an exceptional customer experience by responding to tickets in a timely manner, communicating effectively, and setting proper expectations with end users as to expected delivery times of services.

+ Diagnose hardware and software issues/problems either in person, on the phone or via other electronic methods.

+ Build, install, and upgrade hardware, software, and peripheral equipment; configure systems for optimum operation; and securely dispose of obsolete equipment and software.

+ Assist in setting up equipment for employee use; ensures the proper installation of cables, operating systems, and software.

+ Perform hands-on fixes including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

+ Consult with hardware and software vendors for troubleshooting and problem resolution.

+ Analyze and correct problems using documented procedures, available tools, and personal knowledge and skills.

+ Adhere to established best practices, policies, and procedures in the execution of day-to-day duties.


**Required Qualifications:**


+ Experience working in both the help desk and desk-side support roles.

+ Experience working within an IT ticketing system.

+ Experience debugging, supporting, and configuring multiple infrastructure platforms.

+ Experience performing maintenance and support of software and hardware.

+ Experience using and working with remote monitoring and management software solutions.

+ Experience using or creating PowerShell scripts or other Windows scripting tools.

+ Ability to learn and trouble shoot VoIP phone problems.

+ Ability to accept, prioritize and follow through on ticket escalations.

+ Ability to perform basic warranty service and work with vendors to facilitate RMAs for devices under warranty.

+ Administrative knowledge of Active Directory

+ Ability to troubleshoot basic network issues.

+ Strong customer service/interpersonal skills

+ Excellent verbal and written communication skills

+ Strong troubleshooting and problem resolution skills

+ This position requires up to 10 percent travel.

+ Must have a valid driver's license and auto insurance.

+ Flexibility of schedule is required to meet the needs of the business.

+ Ability to participate in on-call.

+ Physical ability to lift 50 pounds without injury.


**Preferred Qualifications:**


+ Associates or bachelors degree in Computer or Information Science a plus but not required.

+ Technical certifications a plus (Example: A+, Network+, MCSE, MCP, CCNA, etc.)

+ Microsoft Office 365 and/or Azure administration.


If you are interested in this role, then please feel free to reach out directly to: **vidhi.kundalia@kellyit.com** or 720-201-3798


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-15 Expires: 2021-12-16

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IT Support Technician Vancouver, WA

Kelly Services
Vancouver, WA 98661

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