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IT51 - Help Desk Level 1

Kelly Services

Eden Prairie, MN
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title IT51 - Help Desk Level 1

Jobid US33YAKS_BH1431723

Location: Eden Prairie, MN, 55344, USA

Description **Entry IT / Mid-Level Support Tech / Know how to Use Active Directory**

Kelly IT is helping our client fill a second shift need for helpdesk professional in Eden Prairie, MN

This is an entry to mid-level position

If you know your way around Active Directory, open to handling level 1+ tickets and available to start quickly this may be your next role.

Contact Kristie Schmitz with Kelly IT for further details


**Job Details**

**Location** : Eden Prairie

**Duration** : 3 months **Compensation** : negotiable ‘

**Job Responsibilities:**

+ Act as an escalation point for advanced or difficult help requests.
+ Build rapport with service desk customers.
+ Escalate problems (when required) to the appropriate staff member.
+ Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
+ Apply diagnostic utilities to aid in troubleshooting.
+ Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
+ Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
+ Perform preventative maintenance, including checking and cleaning of Desktop PC’s, workstations, printers
+ Test fixes to ensure problem has been adequately resolved.
+ Perform post-resolution follow ups as required.
+ Develop help sheets and FAQ lists for end users.
+ Reinforce SLAs to manage end-user expectations.
**Why Kelly** **®** **?**

With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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