11 days old

IT51 - Help Desk Level 1

Kelly Services
Greensboro, NC 27413
Leading automotive manufacturer in Greensboro is seeking a 1st 2nd and 3rd shift Bilingual Customer Support Representatives. The person in this role works as a team member to ensure that a problem of transport continuity, are handled in an efficient and timely manner and one in which customers will utilize services in the future. Ability to sit for extended periods of time while using computer and other devices.

**Key Responsibilities:**

+ Professionally and promptly respond to incoming breakdown calls

+ Perform proper data entry per the job functions

+ Perform proper data base searches for dealers, repair facilities, etc.

+ Ensure that all required computer including Internet and phone system interactions are fulfilled

+ Ensure promises made to callers are fulfilled to their satisfaction

+ Ensure that all customer interactions are according to documented procedures

+ Provide technical specification and/or warranty information assistance to repairing partners and customers

+ Provide parts assistance to repairing partners and customers

+ Manage all complaints during coordination

+ Perform online inbound credit card functions

+ Perform inbound ComCheck functions

+ Actively participate in the constant development of the team including its working procedures and its working environment

+ Develop and maintain relationships with appropriate individuals and/or groups to ensure success in daily activities

+ Take on additional tasks as needed to support business needs

**Essential Qualifications:**

+ *BILINGUAL SPANISH (read write and speak)

+ Must be available to work a 2nd or 3rd shift

+ Bachelor degree is preferred

+ Ability to work rotating weekends (every other month)

+ 1-2 years of customer service / technical support experience preferred

+ Strong verbal and interpersonal communication skills

+ Solid understanding of Microsoft operating systems

+ Strong data entry and computer skills

+ Strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment

+ Strong interpersonal skills

+ Excellent negotiating skills supported by strong written and verbal communication skills

+ Innovative problem solving, research and analytical skills

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-10-12 Expires: 2020-11-12

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IT51 - Help Desk Level 1

Kelly Services
Greensboro, NC 27413

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