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IT51 - Help Desk Level 1

Kelly Services

Plymouth, MN
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title IT51 - Help Desk Level 1

Jobid US33YAKS_BH1434054

Location: Plymouth, MN, 55446, USA

Description **Kelly IT has TWO open Helpdesk** (call center) Roles doing internal support Contract to Hire in Plymouth MN

If you are looking to build off your current technical skills in a high paced Customer focused environment this is the role for you.

Contact Kristie Schmitz from Kelly It for interview times and dates


**Job Details**

**Location:** Plymouth, MN

**Duration:** Contract (3-6 months) to hire

**Shift:** 2nd (1:30 pm - 10:00 pm)

**Pay:** target 40-45K upon hire.

As a Service Desk Specialist / Helpdesk Professional you will receive problems and inquires via telephone and system monitoring tools regarding

+ Data communications
+ Network Issues
+ PC problems
+ Mainframe and hardware issues
This person will be responsible for

+ Logging issues
+ Troubleshooting within an allocated amount of time
+ forwarding on issues for resolution
+ Monitoring networks
+ Provide Prompt problem corrections to ensure minimum uptime for all network users
+ Documentation
Required Skills

+ Customer Service Skills
+ Attendance is watched so must be responsible and punctual
+ Previous high call volume experience a plus
+ Ability to follow procedures but also think outside the box
+ Previous IT troubleshooting and or Support experience
**Why Kelly** **®** **?**

With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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