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IT51 - Help Desk Level 1

Kelly Services


Location:
Saint Paul, MN
Date:
04/18/2018
2018-04-182018-05-17
Job Code:
US33YAKS_BH1431726
Categories:
  • Customer Service
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Job Details

Job Title IT51 - Help Desk Level 1

Jobid US33YAKS_BH1431726

Location: Saint Paul, MN, 55172, USA

Description **Helpdesk Lead Contract to Hire Job in St Paul, MN**

Seeking a people oriented and technically sounds IT Lead to guide and mentor a small group of IT professionals during the second shift.

Are you looking to grow your helpdesk experience and leadership experience?

Are you interested in working Monday through Friday from 3-11PM (some flex)?

Do you have a knack for online learning systems?

**Kelly IT would like to tell you more!**

Contact Kristie Schmitz with Kelly IT to set up your interview today. Kristie.schmitz@kellyit.com

952 232 4883

The candidate we are looking for does need to “Lead the team” on their shift as we spoke about. This includes:


+ Coordinating the proper workflow of tickets and support to ensure work is completed and we don’t go over our SLA.
+ Following up with other technicians on the work they are doing and helping them stay on task.
+ Taking escalated customer issues requiring conflict resolution.
+ Coordinating Lunch and other break requests.
These things are above Tier 2 escalations and projects.

Tier 2 duties include things such as:


+ Working with IT professionals at customer locations on advanced troubleshooting such as networking.
+ Helping Technicians with proper email writing, grammar, and spelling.
+ Other technical escalations above Tier 1.
**Why Kelly** **®** **?**


With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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