24 days old

Kelly Direct Hire: Service Desk Support Analyst - $22 hour & Full Remote

Kelly Services
Bakersfield, CA 93302 Work Remotely
Kelly is happy to exclusively present a full-time **_DIRECT HIRE_** & remote role as a **Service Desk Support Analyst** for our client _Frontline Managed Services_ !

+ This is an exciting **DIRECT HIRE** role with **FULL BENEFITS** !

+ This is a fully **_Remote_** role!

+ They specialize in being the IT department for very large fortune 500 law firms!

+ These are tier 1 positionsthere are escalation tiers as needed. All tickets from emails and calls

+ We are looking for candidates in the Pacific Time zone (or Hawaii!) to work these business hours

**_The Details:_**

+ **_$22.00 hour_** payrate to start!

+ Merit pay increases every 6-12 months with opportunity for promotion to other internal admin, project manager, and network admin roles in house. #VALUEDEMPLOYEES

+ We need 1 Years of IT/Software Support Experience at Minimum for this end-user support role

+ We need Customer Service/Collaboration/Teamwork focused individuals

**_Service Desk Support Analyst OVERVIEW_** **_:_**

Frontline Managed Services, a growing and entrepreneurial company, is looking for new employees to join our team as Service Desk Support Analysts.

+ This is an exciting position where new employees can expand their career in IT, including substantial training and certifications over the first year of employment.

+ Working as part of a team, successful candidates will share our values and have an interest in working with the latest technologies to provide exceptional customer service in support of our clients.

+ We are a 24/7 operation.

+ A variety of shifts are available, and you must be able to work flexible shifts.

**Primary duties for the Service Desk Support Analyst will include** **but are not limited:**

+ Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.

+ Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.

+ Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.

+ Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).

+ Escalate unresolved issues to Team Leads.

+ Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.

? **Job Qualifications & Skills:**

+ 1-2 years of experience in an end-user support role.

+ 1-2 years of analytical and problem-solving skills.

+ Experience in a Service Desk environment a plus

+ Must be able to work flexible schedule

**_Additional Details:_**

+ _Due to the volume of responses, only the most qualified candidates to the job requirement can be contacted._

+ We appreciate all our applicants, but we are not able to sponsor now; no C2C or H-1B.

+ There is no per diem with this position and must be able to work on W-2 hourly basis.

+ There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.

**This role is supported by** **_Kelly Centralized Recruiting_** **:**

**_As your local offices do not support this position,_** **for immediate consideration please APPLY ONLINE to this posting directly, or on MyKellyJobs:** ****

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-29 Expires: 2021-04-29

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Kelly Direct Hire: Service Desk Support Analyst - $22 hour & Full Remote

Kelly Services
Bakersfield, CA 93302

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