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24 days old

Kelly Services - Customer Service Rep Needed - Nashville, TN

Kelly Services
Nashville, TN 37230
Ready to get back to work, safely? Nows the time to join the Kelly Professional & Industrial team as a Customer Service Rep at one of their clients in Nashville, TN. And a clean, safe work environment is just the beginning.


M-F 7:30am-4:30pm 40hrs a week

Same for the 1st month

Currently working remote until further determined by HR


Pay Range- $14.96/hr


Job Purpose

Facilitate and process claims submitted by various sources. This will include but not be limited to the following: assisting Bosses and field personnel; act as a liaison between multiple parties; review, evaluate, investigate and resolve situations involving the Boss and the automotive service at our company owned stores.

Key Accountabilities


Responsible for store claims

Adhering to Service Level Agreements


Store Claims Service Levels


Acknowledge and contact the Boss the same day the file is assigned

Investigate file in a timely manner

Resolve the matter in a Boss Centric fashion


Store Claims Responsibilities


Deliver premier Boss Centric service by communicating with friendliness and confidence

Empathize with the Boss, diffuse and navigate complex situations

Develop and maintain professional relationship with all parties

Communicate via telephone, email, regular mail with the Boss and various 3rd parties

Obtain relevant facts to claim through interviews, investigations and documentation

Review and evaluate all allegations/situations surrounding the claim

Coordinate necessary appointments with Boss, field personnel and other 3rd parties

Set up rentals, investigations, and repairs as needed

Monitor all open claims and maintain a follow-up calendar system of outstanding issues

Keep all parties apprised of status on a regular basis

Analyze all facts, details, and information obtained for claim

Collaborate with higher technical teammates or cross-functional teams to review more complex situations or when necessary

Make informed decisions after analysis

Manage and negotiate resolution

Communicate resolution to all involved parties

Process paperwork as needed (i.e. release, letters, etc)

Administer requests for payments, refunds and customer satisfaction considerations

Pays invoices associated with claims in a timely manner


Other Duties As Assigned

Special projects/tests as assigned

Handle specialized 3rd parties, including but not limited to B2B Bosses, Insurance Companies, BBB, AG and other various governmental agencies.

Partner with teammates to review denied matters, to ensure outcome is deemed appropriate.

Attend educational workshops


Reporting Relationships

This position reports to: Claims Supervisor


Organizational Impact

Identify key themes that need to be addressed in the organization

Address claims issues and concerns of organization


Qualifications

Required Qualifications

Strong verbal and written communication skills

Strong organization skills

Ability to navigate a matrixed environment

Conflict management skills; ability to stay calm and composed under pressure situations

2 + years call center or claims handling experience

2+ years of experience supporting a retail organization

3+ years of experience in a role working cross-functionally to gain influence and develop partnerships

Bachelor's Degree or equivalent work experience

Preferred Qualifications

3rd Party Labor / Vendor Management Experience

P&L Management Experience

Strong Business Acumen

Skills

Exceptional customer service skills

Strong listening skills active listening

Detail oriented

Well organized

Proficient with keyboard and various Microsoft programs

Solid analytical and interpretive abilities

Strong negotiation skills

Capable of making confident and informed decisions independently.


What happens next:


Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover whats next in your career is what were all about, so lets get to work. Apply today!


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-19 Expires: 2021-05-20

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Kelly Services - Customer Service Rep Needed - Nashville, TN

Kelly Services
Nashville, TN 37230

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