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7 days old

Kelly Services - Customer Service Representatives - Brook Park, OH

Kelly Services
Brook Park, OH 44142
Kelly Services is looking for Customer Service Representatives for one of their clients in Brook Park, OH for a 6 month temporary assignment.



Pay rate: $15/hr



Job responsibilities:



The primary responsibilities of this position are to support inbound customer/merchant calls and create the best experience possible while following the policies and procedures of the organization within a highly regulated environment.

Handle inbound calls while meeting performance objectives (95%)

Support departmental projects or initiatives (5%)


Essential Responsibilities:

Handle inbound customer calls

o Ensure you are well informed and know how to answer questions regarding:

? Statements

? Promotional Periods

? Application of Payments

? Taking payments

? Explanation of Fees

? CFNA.com website assistance

? Status on new applications

? Account balances

? Point-of-sale credit decisions on accounts flagged for manual review

Ensure you are following all regulatory guidelines for the bank

Ensure you know how to defuse customer escalations

Ensure you know how you are being measured as a representative and are able to perform to company standards on: talk time, wrap time, first call resolution, availability time, and others as determined in our Performance Management program.

Ensure you are following all company and department policies and procedures



Additional Duties Include:

Grow in CFNA cross-functional knowledge

Perform other duties as assigned by the Department Director/Manager/Supervisor

Qualifications:


Required:

o High School Diploma

o Proven track record of professionalism and openness to coaching and feedback

o Excellent communication skills, both written and verbal

o Work collaboratively with others to drive positive outcomes

o Ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict

o Ability to handle fast paced environment

o Detail orientation with efficient focus on work activities

o Working knowledge of Microsoft Office

Preferred:

o Associates degree

o Previous customer service experience

o Previous credit investigation experience

o Working knowledge of IVR and ACD call center systems

o Proven track record of positive results working on a customer service team, preferably in a contact center environment


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-01-13 Expires: 2021-02-13

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Kelly Services - Customer Service Representatives - Brook Park, OH

Kelly Services
Brook Park, OH 44142

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