22 days old

Lab Operations Supervisor-Austin, TX

Kelly Services
Austin, TX 78703
Client Services/Laboratory Supervisor

Austin, TX

Kelly Scientific Resources is currently seeking a Client Services/Laboratory Supervisor in Austin, TX.

Responsible for the overall day to day of the Customer Service, Patient Records, and Client Services departments. Responsible for oversight of personnel including training, continuing education, evaluation, and documentation of performance. Maintains departmental operating policies and procedures to include departmental programs, quality control, quality assurance, and safety. Maintains departmental expenses and productivity as budgeted.

**Main Responsibilities:**

+ Hires and directs departmental staff in the performance of their duties

+ Oversees departmental general orientation and training of employees

+ Conducts competency testing and performance appraisals for employees in a timely manner

+ Counsels employees when indicated in accordance with company and departmental policies

+ Utilizes staff effectively through scheduling and work assignments

+ Ensures department coverage for potential 24/7 goal

+ Oversees and maintains the following departmental programs

+ Assists with continuing education programs within the laboratory

+ Utilizes the following tools to manage departmental resources

+ Maintains expenses within a budgeted variance

+ Identifies and recommends items for capital purchase

+ Monitors departmental productivity with call monitoring software

+ Participates in continuing education for Customer Service.

+ Enforces HIPAA documentation and education

+ Utilizes technical skills and abilities to provide quality customer service

+ Ability to competently resolve customer issues quickly with timely follow-up

+ Performs miscellaneous duties and/or special projects as assigned

**Job Requirements:**

+ Bachelors degree in laboratory science or related field

+ Minimum of five years of supervisory experience

+ Extensive experience working in a clinical laboratory

+ Position reports directly to the Vice President

+ Ability to interpret, analyze and write technical reports

+ M-F; 8am-5pm/ Flexible to work extended hours

**Why Kelly** **** **?**

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interestsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2020-08-28 Expires: 2020-10-15

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Lab Operations Supervisor-Austin, TX

Kelly Services
Austin, TX 78703

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