15 days old


Kelly Services
Woburn, MA 01801
**BH: 3458335**

***** MUST BE ABLE TO WORK ON AN EMPLOYEE BASIS ***** **_NO Corp-to-Corp_** ***** MUST WORK ON-SITE*****

**_Our Client is expanding and currently seeks an_**


**_for a 8+ month assignment with possible extensions!!_**

**_***NOTE*** If your experience is not in this area of specialty, please refrain from sending your resume._**

**Leverage your LAB or HEALTHCARE and PC experience**

**to help take your career with our Client to**

**the "Next Level" for** **_2021 and beyond!_**

**Location:** **_Woburn, Massachusetts_**


Our Client seeks an innovative Laboratory PC Analyst to provide scientific and laboratory services, including multivendor instrument, information technology and validation/compliance services.

You will implement, monitor and provide technical support of customer laboratory IT environments, typically integrated with instrumentation. You will also implement customer specified benchtop computing design and processes.

Laboratory PC Analyst is responsible for supporting the daily operation including helpdesk ticketing, IT support for laboratory and manufacturing and remote access systems. The Laboratory PC Analyst is also responsible for supporting projects and resolving support requests while meeting customer satisfaction and continuous service delivery demands.

The Manager is looking for a person with previous lab environment, previous Pharma experience. ServiceNow experience is preferred. Will be doing lab connection to PC's and lab instrument connection

to PC's. Need to be capable of working independently, and able to be a "leader". Will not be managing team members, will display leadership through seniority and experience.

**Hours:** Monday to Friday 8am-5pm

**Job Description:**

Implements, monitors and provides technical support of customer laboratory environments, typically integrated with instrumentation

Administers and assures connectivity of customers Operating System based platforms

Works with Lab managers/ Key lab users to manages Lab Computing aspects of On-boarding, retirement and relocation of equipment

Implements Windows based security, including but not limited to: the lab environment and customers needs

Analyzes, identifies, and implements upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner

Ensures adherence to clients corporate policies through periodic reporting and compliance programs

Acts as the technical support contact for field service engineers and external vendors, but not limited to, on-boarding, retiring, troubleshooting client instrument and information technology issues

Supports management in the development and implementation of training initiatives for Services personnel

Document procedures, policies, troubleshooting and best practices

Create and maintain a physical inventory of lab equipment, PCs, software and any other information pertinent to the environment

Responds to Lab software/hardware related inquiries

Escalates IT issues that are not resolved via regularly identified support channels.

Shares technical and process updates

Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.

Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.

Ensures that required equipment and/or materials are in appropriate locations so that own and others work can be done effectively.

Effectively allocates own time to complete work; coordinates own and others schedules to avoid conflicts.


2+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems.

Experience with virtual machine support.

Experience with scientific instrumentation.

Win 7 Win 10 Operating systems platform Troubleshooting

Microsoft Office 2013 and O365, Skype for business

McAfee antivirus

Symantec Management / Altiris or SCCM software deployment & management tool

Remote desktop / TeamViewer

Cisco AnyConnect / VPN

Call recording, Ticketing system such as ServiceNow or Remedy Force

General knowledge of Active Directory functions.

Basic Network printers / copiers troubleshooting

Basic Networking troubleshooting / firewall knowledge a must

Working in a lab environment a plus

Excellent verbal and written communication skills.

Great team player

Excellent customer service skills complimented by an ability to listen to and interpret client requests.

Ability to work independently

Ability to troubleshoot complex instrument and technology issues.

Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Knowledge of laboratory safety practices as defined by the Company and/or customers site safety code.

**Education:** Bachelors of Science in Computer Science, Life Science or equivalent industry experience.

+ **There is no per diem with this position**

+ **There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.**

+ **At this time we are not in the position to offer any type of sponsorships or VISA transfers for this position.**


**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-23 Expires: 2021-05-24

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Kelly Services
Woburn, MA 01801

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