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12 days old

Laboratory Service Representative- Lake Sucess NY 11042

Kelly Services
Hempstead, NY 11550
**Laboratory Service Representative- Lake Success, NY 11042**



**Permanent position- $16.00/hour**



**Job Overview** :



The primary responsibility of the Client Services Representative is to provide superior customer support to our clientele. This person must possess excellent phone skills, project a pleasant tone regardless of the nature of the call, as well as exhibit empathy towards our consumer base. This agent must be able to effectively multi-task, while showing superior follow through on any problem cases they might face throughout the day. The ideal candidate is someone always looking to go above and beyond general job expectations in an attempt to provide our customer with the best possible service experience.



**Essential Duties and Responsibilities:**




+ Provide phone coverage within the queue. Fax reports via automated and/or manual methods.

+ Process requests to add, cancel and/or recheck tests. Process supply orders.

+ Understand and be able to effectively explain differences in tests, methodologies and profiles that are offered by the laboratory. Accurately relay proper specimen handling requirements.

+ Accurately relay test turnaround times. Verbally communicate test results over the phone when requested. Locate and pull test request forms to verify information as requested by the client.

+ Excellent computer skills and data entry experience.

+ Transfer calls to satellite laboratories, as well as other departments, queues and/or employees when appropriate. Cultivate and maintain a well-rounded knowledge of the daily proceedings of the laboratory. Effectively handle consultation calls.

+ Set-up and transfer calls to either Internal Medicine or Exotic consultants

+ Email consult requests to outside/specialty consultants via Outlook email



**Education:**




+ Possess either customer service, veterinary, medical and/or laboratory experience

+ Minimum of 1-year experience as a veterinary technician, laboratory technician or medical assistant is preferred. Related experience such as veterinary or biology credits, call center or other intensive service background is optimal



**REQUIRED SKILLS AND ABILITIES:**




+ Organized with the ability to multi-task in a fast-paced environment.

+ Strong interpersonal, organizational, negotiation and problem-solving skills.

+ Excellent verbal and written communication skills.

+ Maintain an average queue availability of at least 65%

+ Queue average = handling time + availability

+ Handle an average of no less than 18 calls per hour

+ Average a score of 90% or greater on all written tests

+ Proficiency with Microsoft Office Products including Word, Excel, and PowerPoint






**Why Kelly** **** **?**



With Kelly, youll have access to some of the worlds highest regarded scientific organizationsproviding you with opportunities to work on todays most challenging, research-intensive, and relevant projects. Our connections can lead you to innovative scientific pursuits youll be proud to help advance. We work with 90 of the Fortune 100 companies and found opportunities for more than 10,000 scientific professionals last year.


You pursued a career in science to fuel your quest for knowledge and your desire to make the world a better place. Let Kelly fuel your careerconnect with us today.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Posted: 2020-01-10 Expires: 2020-02-10

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Laboratory Service Representative- Lake Sucess NY 11042

Kelly Services
Hempstead, NY 11550

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