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21 days old

LAN Admin

Kelly Services
Detroit, MI 48208
  • Jobs Rated
    31st
**LAN Admin**


Location: Detroit, MI


Duration: Long term contract + conversion


**Job Description:**


Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, walkup and virtual chat to address end-user requests for technical support. The LAN Admin is responsible for the logging and tracking of all Support Tickets requests using our designated application. Candidate must be highly motivated, and customer focused. This role will also require travel (about 4-6 times a year) to customer sites across US.


**Primary Responsibilities:**


+ Responds to end-user requests via phone, email, Bomgar, Teams for business chat, in a timely and professional manner.

+ Diagnoses and troubleshoots hardware, network, and software problems.

+ Administer network and application passwords and permissions in an Active Directory environment.

+ Create issue tickets using our ServiceDesk system to track system incidents and requests.

+ Support and configure mobile devices and apps for Android/iOS such as Email client and Airwatch.

+ Able to clearly communicate with end users during the support process.

+ Access remote desktop tools to assist employees at remote sites.

+ Provide first tier support for other peripheral equipment such as printers, scanners, copiers and audio-visual systems (conference rooms).

+ Ability to lift and move desktop PC equipment.

+ On-call rotations, schedule may vary.

+ Able to travel out of state or short notice, possibly overnight as needed.


**Experience Requirements:**


+ Experience with desktop operating systems including Windows 10 Enterprise

+ Microsoft Office 365

+ Knowledge of basic computer hardware and application software.

+ Possesses excellent communication skills.

+ The ability to multi-task, set priorities and work both independently and in group settings.

+ Process information logically and quickly solves problems.

+ Excellent analytical thinking skills.

+ Knowledge of enterprise computing.

+ Ability to learn new concepts and technology in a fast-paced environment.

+ Able to use problem-solving techniques to mitigate issues.

+ Can be trusted to maintain confidentiality of sensitive information.


**Education:**


+ A High school diploma is required.

+ An Associates degree or greater in a computer or information technology related field is highly preferred.

+ IT certifications and education are a plus (MCSE, MCSA, etc.)


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Jobs Rated Reports for Network and Computer Systems Administrator

Posted: 2021-09-24 Expires: 2021-10-25

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LAN Admin

Kelly Services
Detroit, MI 48208

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Network and Computer Systems Administrator
31st2019 - Network and Computer Systems Administrator
Overall Rating: 31/199
Median Salary: $82,050

Work Environment
Very Good
17/220
Stress
Very Low
41/220
Growth
Poor
169/220
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