26 days old

Learning Management Administrator

Kelly Services
San Jose, CA 95115
**Responsibilities of LMS Admin:**

Technical Support and IT Request Handling

Instructional Technology Support

Interactive, Media, and Web Solutions Support

Training and Documentation

Special Projects and New Initiatives

+ Provides support and engages in complex problem solving.

+ Monitors and responds to email requests in the Extension Online, the UC Scout Classroom mailboxes and the IT Ticketing Systems.

+ Adds to knowledge base and FAQs used by Extension and UC Scout.

+ Provides support to instructors and teachers in addressing educational needs, translating their pedagogical goals into technical processes, and developing appropriate solutions in support of those academic goals.

+ Supports LMS solutions including developing instructional solutions with Program Managers, Instructional Designers, instructors, and teachers with troubleshooting, and testing and implementing integrations.

+ Creates and administers conferencing technology accounts for instructors and teachers.

+ Ensures best practices are always followed.

+ Provides technical solutions and development of media components, applies industry practices, community standards and campus and departmental policies.

+ Assists in negotiating project plans with stakeholders.

+ Trains users and assists instructors on using interactive, media and web solutions to address educational needs.

+ Ensures best practices are always followed.

+ Develops in-person and online training, writes targeted documentation for specific audiences, use cases, self-service and solutions in support of instructional tools and techniques.

+ Ensures that service and instructional materials are accessible and in compliance with law and policy. Routinely updates and adds to existing knowledge base.

+ Stays abreast of the developments in Learning Management Technologies. Recommends upgrades and new tools based on current trends in the education industry

+ Applies knowledge of project management and service management standards

+ Serves as project lead or team member within the department, beginning with the project proposal phase through completion, planning, testing, migrations, documentation, production and customer support

+ Participates and/or leads simple to moderately complex projects

+ Often requires analysis of Instructional requirements of the instructors and teachers by applying UC standards and sound pedagogical methodology

Accessible Technology Support

? Provides technical support for course-focused accessibility.

+ Collaborates with the Registrars office, Accessibility Tech Committee Members, IT Team members, Program Managers and Instructional Designers to gather requirements and provide adequate solutions.

**Required Skills:**

**Knowledge, Skills and Abilities**

Experience with administration of Learning Management Systems (such as Canvas, BlackBoard, etc ) and other educational systems such as Student Information Systems

General knowledge of several areas of IT.

Ability to learn new concepts in a fast-paced environment

Knowledge of business processes and procedures. Knowledge of the design, development and application of technology and systems to meet business needs.

Experience with incident reports, assisting with digital forensics with data collections, examination and analysis

Scripting experience in Perl/Javascript/Python is a plus

Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.

Ability to write technical documentation in a clear and concise manner.

Demonstrated understanding of how system management actions affect users and dependent / related functions.

Ability to provide effective and adequate customer support to students, instructors, teachers, and staff of varying social, cultural, economic, and educational backgrounds

Project Management Skills

Familiarity with accessible technologies, particularly when used in instructional contexts.

Ability to create content using rich media production methods. Experience with standard Productivity tools, including PowerPoint, Keynote, Word, Excel.

Knowledge of intellectual property (IP) restrictions, Copyright and Fair Use, FERPA, ADA, S508 policy and law.

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2022-07-18 Expires: 2022-08-18

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Learning Management Administrator

Kelly Services
San Jose, CA 95115

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