15 days old

Logistics and Customer Service Advisor

Kelly Services
Fargo, ND 58103
**Job details**


$50,000 - $56,000 a year


Monday Friday, 8AM 5PM

**Job Type**


**Full Job Description**

Kelly is hiring a Logistics and Customer Service Advisor for a client in Fargo, ND.

This position is a remote position, however, warehouse visits are required 1 2 times a month.

This individual will report to the Supply Chain Manager and is the primary point of contact with our customers. The successful candidate will focus on all aspects of customer satisfaction as well as complete order management.

The Logistics and Customer Service Advisor is responsible for ensuring that customer commitments are met and that the flow of information related to orders is controlled. He/she ensures that the contractual commercial conditions negotiated with the customer are implemented and respected. He/she is also responsible for creating various reports and participating in the optimization of operations. Tasks associated with this position also include, but may not be limited to:

+ Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution;

+ Resolve most routine and some more complex, non-routine problems and communicates solutions or requested information to the customer;

+ Analyze customer service needs and refer to other departments or technical departments for follow-up as needed;

+ Utilize the customer relations database to record activity and research order and/or product information;

+ Gather and analyze data to develop ideas used for optimization of supply chain operations;

+ Review product movement/inventory control to identify sources of problems and develop suggested solutions;

+ Manage the order process from receipt and entry of customer order to delivery and follow-up;

+ Maintain a high level of professionalism with customers and establish a positive relationship with each customer;

+ Maintain and organize customer files (electronic and paper, as needed);

+ Work with the management team to stay current on products and be informed of any changes in company policies;

+ Participate in other departmental duties, such as month-end procedures for the finance department as it relates to customer orders;

+ Performs miscellaneous administrative duties;

+ Adhere to the health and safety policy at all times.

**Required Job Skills:**

+ Strong interpersonal skills and enjoys working with the public;

+ Ability to remain professional and courteous with customers at all times;

+ Discreet and honest in order to respect the confidentiality of client information;

+ Strong ability to learn new computer systems;

+ Comfortable in a complex and fast-paced environment;

+ Team player and ability to work effectively with minimal supervision;

+ Problem solving skills, resourcefulness and initiative;

+ Intellectual rigor and organizational skills.

**Educational/ Experience Requirements:**

+ College diploma in business or administration or equivalent

+ 1 3 years of logistics or supply chain experience


+ Pension fund with maximum employer match of 6% upon hiring.

+ Group Insurance including medical, dental, vision, Life/AD&D, Disability and Health Advocate from the 1st of the month after 1 month of service

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-23 Expires: 2021-05-24

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Logistics and Customer Service Advisor

Kelly Services
Fargo, ND 58103

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